Visitor Information Assistant (ref:1704)

Part Time Permanent Winchester Posted 13 minutes ago 21749 - 23565 £ / Year Closes: 16 August 2026 Website Winchester City Council Winchester City Council Closing date: Sunday 16 August 2026 Interview date: Wednesday 26 August 2026 Contract type: Permanent / Part-time (4 days per week on a rota basis, including regular weekends, public holidays and occasional early evening shifts) Salary: £21,749.19 – £23,565.41 per annum (£26,824.00 – £29,064.00 FTE) Please apply online via Winchester City Council’s website. Could you confidently direct a visitor to Winchester Cathedral? Advise on how to reach Jane Austen’s House Museum? Or recommend National Trust properties in the surrounding area? If you have a passion for Winchester and enjoy helping others, we have an excellent opportunity to join our Visitor Information Centre team. You will play a key role in delivering a high standard of customer service to both visitors and residents, providing accurate, engaging, and helpful information on local attractions, events, and services. The role also includes retail responsibilities, such as selling souvenirs and gifts using an EPOS system, as well as administering and booking guided group tours of the city. Working collaboratively with tourism businesses across the Winchester District and colleagues within the wider tourism team, you will contribute to supporting the local visitor economy in line with the district’s tourism strategy. The ideal candidate will be reliable, enthusiastic, and adaptable, with a positive and flexible approach to work. You will have a strong knowledge of Winchester and the surrounding area, be educated to GCSE level (or equivalent), and possess a good working knowledge of Microsoft Office applications. Excellent communication skills, including a professional telephone manner and a strong commitment to customer service, are essential. The ability to speak a foreign language would be desirable. Benefits If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including: Employer paid health cash plan Salary sacrifice scheme for cars and bikes 26 days annual leave per year rising to 33 days (full-time equivalent) – dependent on length of service Membership to the Local Government Pension Scheme Discounts at a range of major high street brands and the two leisure centres in the district Excellent working environment Support for continuous professional development For an informal discussion about the role, please contact Sarah Harfield, Visitor Information Centre Manager via email at [email protected]. To apply for this job please visit accesspeople.accessacloud.com.

Provide high-quality customer service by offering information on local attractions, events, and services to visitors and residents. Manage retail duties using an EPOS system and handle the administration and booking of guided city tours.

The ideal candidate should have strong local knowledge of Winchester and excellent communication skills. Requirements include GCSE level education, proficiency in Microsoft Office, and a flexible approach to working rotas including weekends and holidays.

• Employer paid health cash plan • Salary sacrifice scheme for cars and bikes • 26 to 33 days annual leave • Membership to the Local Government Pension Scheme • Discounts at major high street brands • Discounts at local leisure centres • Excellent working environment • Support for continuous professional development

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Retail Sales
• EPOS System
• Tour Administration
• Communication Skills
• Microsoft Office
• Telephone Manner
• Local Tourism Knowledge
• Multilingualism

• Customer Service & Support
• Hospitality
• Retail
• Government & Public Sector
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

21 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level