Implementation Specialist

As an Implementation Specialist, you will lead professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the Implementation Specialist will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget. \n ESSENTIAL RESPONSIBILITIES & DUTIES: Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite Perform thorough needs assessments and requirements gathering activities Provide regular internal and external status updates highlighting accomplishments and risks Work directly with key client leads to provide expertise around software configuration Use expertise of Lone Wolf software and customer environments to consult agencies on best practices Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs Track project work to ensure implementations are progressing on-time and within budget Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction Participate in internal UAT activities as required Maintain a good knowledge of the real estate industry and trends within the industry REQUIREMENTS: A degree in Advertising, Accounting, Business or a related field Exceptional project planning skills and ability to multi-task Proven track record in providing in-house and remote training Proven ability to meet and exceed service standards and KPIs Demonstrated ability to successfully and independently manage multiple projects and resolve issues Excellent written and verbal communication skills; excellent presentation skills Outstanding client relationship skills Experience working with Product and QA to troubleshoot, test and improve products Prior experience with agency systems or related software/applications preferred QUALIFICATIONS: EDUCATION: A degree in Advertising, Accounting, Business or a related field. EXPERIENCE: 1-3 years of experience in client services, training, or consulting. \n $55,000 - $60,000 a year \n

The Implementation Specialist leads professional services engagements, including client onboarding, training, and software configuration. They manage project plans to ensure implementations are completed on-time and within budget while providing expert guidance on the Lone Wolf platform.

Candidates must hold a degree in Advertising, Accounting, Business, or a related field and possess 1-3 years of experience in client services or consulting. Exceptional project planning, communication, and training skills are required to manage multiple client projects independently.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project planning
• Client onboarding
• Software configuration
• Product training
• Needs assessment
• Requirements gathering
• Technical support
• Data extraction
• API utilization
• UAT
• Real estate industry knowledge
• Communication skills
• Presentation skills
• Troubleshooting
• Consulting
• Client Onboarding
• Service Standards
• Needs Assessment
• Acceptance Testing
• Accounting
• Application Programming Interface (API)
• Technical Support
• Client Services
• Project Planning
• Sales
• Key Performance Indicators (KPIs)
• Multitasking
• New Product Development
• Presentations
• Real Estate
• Requirements Elicitation
• Safety Assurance
• Software Configuration Management
• Troubleshooting (Problem Solving)
• Verbal Communication Skills

• Technology
• Customer Service & Support
• Consulting
• Software
• Finance & Accounting
• Implementation Specialist
• Configuration Analyst / Specialist
• Systems Analysts
• Computer Systems Analysts

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine