Lead ITIL Designer

Requirements ITIL 4 certified, Managing Professional or higher preferred 10+ years of hands-on ITSM process design experience Proven lead designer track record on enterprise scale ITSM programs Experience designing across multiple practices, not just one Comfortable operating in a multi-vendor delivery model Strong written deliverable quality, able to produce client ready artifacts Toronto based, able to attend client sessions as needed Telco or large regulated enterprise background Nice To Have Exposure to ServiceNow as the target platform Experience with AIOps or observability informed process design

The Lead ITIL Designer will be responsible for designing ITSM processes across multiple practices for enterprise-scale programs. They will also ensure high-quality written deliverables that are client-ready.

Candidates must be ITIL 4 certified with a preference for Managing Professional or higher, and have over 10 years of hands-on ITSM process design experience. A proven track record in leading design on enterprise-scale ITSM programs is essential.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• ITIL
• ITSM
• Process Design
• Multi-Vendor Delivery
• Written Communication
• ServiceNow
• AIOps
• Observability

Formation minimale

Certificat de métier

Expérience minimale

10+ ans