Bilingual Director, Member Experience & Engagement - Permanent - 19363

About The Opportunity LRO Staffing is partnering with a well-established national membership-based organization to recruit a Bilingual Director, Member Experience & Engagement for a full-time, permanent opportunity in Ottawa. This is a senior leadership role offering an exciting opportunity for an experienced communications, membership, engagement, events, or stakeholder relations professional to make a meaningful impact within a respected national organization. Reporting to the Chief Operating Officer, the successful candidate will provide strategic and operational leadership across member experience, engagement, communications, events, sponsorships, and stakeholder relationships. The Director will lead a team of 4–5 staff and play a key role in strengthening the organization's overall membership value proposition. Duties include but are not limited to: Provide strategic leadership and oversight of the membership lifecycle, including recruitment, onboarding, renewal, engagement, and retention Develop and monitor member engagement, satisfaction, participation, and service performance indicators Advise senior leadership on member engagement, communications, stakeholder relationships, sponsorships, and emerging opportunities Lead the development and implementation of strategic communications plans, ensuring consistent messaging across channels and alignment with organizational priorities Oversee the planning and delivery of member-facing events and programming, including signature, virtual, hybrid, and in-person events Ensure events and engagement initiatives strengthen member value and support relationship-building Lead the ongoing development and communication of the organization's value proposition Identify opportunities to modernize member engagement, communications, and service delivery through emerging technologies, digital tools, and process improvements Lead the identification, development, and securing of sponsorship opportunities Support executive-led partnerships through planning, coordination, follow-up, and relationship management Develop and maintain strong relationships with members, sponsors, partners, stakeholders, consultants, and service providers Establish and oversee service standards for member inquiries, registrations, renewals, and other member services Collaborate across the organization to strengthen membership workflows and the effective use of member data and systems Lead, mentor, and develop a team of 4–5 staff responsible for member services, events, communications, sponsorships, and engagement Set clear goals and priorities, manage performance, provide coaching, and support professional development Coordinate staff, volunteers, partners, and temporary workers during major events and engagement activities Support hiring and performance management activities in accordance with organizational policies Manage multiple priorities and initiatives in a fast-paced environment where priorities may shift Travel nationally approximately 3–4 times per year, as required About You The successful candidate will have the following: Post-secondary degree or diploma in Communications, Public Relations, Event Management, Business Administration, Marketing, Stakeholder Engagement, or a related discipline, or an equivalent combination of education and experience Minimum 5 years of progressively responsible experience in member experience, stakeholder engagement, strategic communications, event management, sponsorships, or a related field, including senior management or director-level experience Experience within a not-for-profit, association, membership-based, public sector, or similarly complex stakeholder environment Demonstrated experience developing and executing strategic communications plans Strong experience leading complex events and engagement initiatives involving high-profile participants Demonstrated experience leading, mentoring, and developing staff Experience advising or supporting senior leaders and working with high-profile stakeholders Strong strategic thinking and the ability to translate organizational strategy into actionable initiatives Exceptional interpersonal and relationship-building skills Strong judgment, discretion, problem-solving, and decision-making abilities Experience developing or improving member, client, or stakeholder experience strategies is an asset Experience managing external consultants, contractors, vendors, and service providers is an asset Experience managing budgets and resources is an asset Experience identifying and securing sponsorship opportunities is an asset Bilingualism in English and French, both written and verbal, is mandatory Proficiency with Microsoft 365 and digital communications, event management, and virtual platforms such as Zoom, Teams, and Pheedloop Experience with CRM systems, particularly Dynamics 365, is an asset Adaptable and comfortable managing multiple concurrent priorities and changing operational demands About the Job Location: Ottawa, ON Work Arrangement: Hybrid – minimum 3 days per week in office, with flexibility for remote work based on operational needs Hours: 37.5 hours per week, Monday to Friday. Occasional evening and weekend availability required during major events Salary: $100,000 to $140,000 annually Benefits: Comprehensive total compensation package following successful completion of a 180-working-day probationary period, including Sun Life healthcare and drug coverage, 6% employer pension contributions, three weeks' vacation, 15 sick days, five paid family responsibility days, professional development opportunities, and a peer recognition program with gift card rewards How To Apply Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to [email protected]. If you are already registered with us, please contact your Senior Recruiter. Please quote job 19363. LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate. Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

Provide strategic and operational leadership over the membership lifecycle, including recruitment, retention, and engagement. Lead a team to deliver strategic communications, member-facing events, and sponsorship opportunities to strengthen the organization's value proposition.

Requires a post-secondary degree and at least 5 years of experience in member experience or stakeholder engagement, including senior management experience. Mandatory bilingualism in English and French is required along with proficiency in Microsoft 365 and digital communication tools.

• Healthcare coverage • Drug coverage • Employer pension contributions • Vacation • Sick days • Paid family responsibility days • Professional development opportunities • Peer recognition program

• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Strategic Leadership
• Member Engagement
• Strategic Communications
• Event Management
• Stakeholder Relations
• Sponsorship Acquisition
• Bilingualism (English/French)
• Team Management
• Membership Lifecycle Management
• Budget Management
• CRM Systems
• Public Relations
• Relationship Building
• Project Management
• Digital Communications
• Strategic Planning

• Management & Leadership
• Marketing
• Customer Service & Support
• Government & Public Sector
• Administrative

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine

Présence au bureau

3 jours par semaine

Niveau d’expérience

Director