Mobarak Farzad

Multilingual AI Linguistic Specialist with 7+ years of professional experience spanning translation, interpretation, localization (MTPE), AI data annotation, and LLM evaluation. Skilled in real-time OPI/VRI interpretation across medical and legal settings, with a consistent record of accuracy, confidentiality, and zero-complaint service delivery. Experienced in multilingual QA, NLP dataset creation, and linguistic validation for AI systems.

• Google Workspace
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word

1. Freelancer Instructor

   UNDP

   avr. 2026 to mai 2026

   Remote

   • Delivered training on major freelancing platforms, including profile creation, proposal writing, and client communication. • Developed practical lessons on remote work, digital skills, and online income opportunities. • Guided participants through hands-on exercises to build portfolios and improve job-winning strategies. • Monitored learner progress and provided individualized feedback and mentorship.

2. AI Data Annotator

   Atlas Capture

   mars 2025 to janv. 2026

   • Annotate and organize multimodal datasets, including text, audio, image, and video content. • Maintain high annotation accuracy while performing quality checks throughout the annotation workflow. • Identify edge cases, labeling errors, and schema inconsistencies to improve dataset quality and consistency.

3. Conference Interpreter

   Embassy of Iran in Afghanistan

   janv. 2025 to mai 2026

   • Provided Dari/Persian and English interpretation support for official meetings, conferences, and diplomatic events. • Assisted communication between delegates and participants while maintaining accuracy and confidentiality. • Facilitated cross-cultural communication while ensuring accuracy, neutrality, and confidentiality. • Assisted with language coordination and communication support for international guests and official representatives.

4. Strategic Communication Specialist

   OM Edition Academy

   mai 2024 to Aujourd’hui

   Remote

   • Developed and implemented communication strategies to strengthen the OM EDITION ACADEMY • Created and edited promotional materials, newsletters, website content, and social media posts. • Managed the academy's social media platforms and monitored audience engagement to improve online visibility. • Maintained brand consistency across digital and printed materials.

5. English Instructor

   Peshgam Technical Institute

   janv. 2023 to oct. 2025

   Afghanistan

   • Prepared English language curriculum for students, resulting in a 25% jump in pass rates within one academic year. • Built all assessments and learning materials against the CEFR framework, giving students a clear path. • Coached eight junior instructors in practical teaching techniques that worked in the classroom.

6. Interpreter & Translator

   Universal Language Services

   janv. 2023 to déc. 2024

   Remote

   • Provided real-time OPI/VRI interpretation in medical and legal settings where accuracy directly affected outcomes. • Translated 200+ legal and medical documents from English into Dari, preserving meaning and technical accuracy. • Maintained strict confidentiality and ethical standards, with zero complaints over two years of service. • Supported healthcare and legal professionals by removing language barriers in high-stakes communication.

7. English Instructor

   Peshgam Technical Institute

   janv. 2023 to oct. 2025

   Afghanistan

   • Prepare English language curriculum for students, the result was a 25% jump in pass rates within one academic year. • Built all assessments and learning materials against the CEFR framework, giving students a clear path. • Coached eight junior instructors in practical teaching techniques that worked in the classroom. • Wove professional communication skills into every unit so graduates were genuinely ready for international workplaces and academic settings, not just the exam.

8. Medical Interpreter

   Universal Language Services

   janv. 2023 to déc. 2024

   • Provided real-time OPI/VRI interpretation in medical and legal settings where accuracy directly affected outcomes. • Interpreted for 200+ live medical and legal encounters between English- and Dari-speaking parties, preserving meaning, register, and technical accuracy in real time. • Maintained strict confidentiality and ethical standards, with zero complaints over two years of service. • Supported healthcare and legal professionals by removing language barriers in high-stakes communication.

9. HR Virtual Intern

   Global Talent Solutions Ltd.

   juill. 2020 to mars 2025

   • Screened 150+ applicants across international hiring rounds and built shortlists for hiring managers. • Coordinated onboarding for 100+ hires across time zones, handling documents, schedules, and follow-ups. • Communicated with candidates in English and Dari, reducing onboarding delays linked to language gaps by 30%.

10. HR Virtual Intern

    Global Talent Solutions Ltd.

    juill. 2020 to mars 2025

    Remote

    • Screened 150+ applicants across international hiring rounds and built shortlists for hiring managers. • Coordinated onboarding for 100+ hires across time zones, handling documents, schedules, and follow-ups. • Kept ATS records updated and shared weekly recruitment reports for faster hiring decisions. • Communicated with candidates in English and Dari, reducing onboarding delays linked to language gaps by 30%.

11. Customer Support Representative

    Teleperformance Greece

    mai 2020 to févr. 2024

    • Maintained a 95% CSAT score across phone, email, and chat by resolving issues through active listening. • Increased customer retention by 18% and reduced complaints by 25% through proactive issue resolution. • Managed 80+ daily interactions with sub-4-minute handle time while meeting quality and compliance standards.

12. Customer Support Representative

    Teleperformance Greece

    mai 2020 to févr. 2024

    Remote

    • Maintained a 95% CSAT score across phone, email, and chat support by using active listening, scripting, and problem-solving to resolve customer issues. • Increased customer retention by 18% and reduced complaints by 25% through proactive issue resolution and calm, professional communication. • Managed 80+ daily customer interactions through phone support and helpdesk ticketing, achieving a sub-four-minute handle time while meeting quality and compliance standards. • Collaborated with QA and training teams to improve workflows, boosting first-contact resolution by 15 %.

13. Translator & Educator

    Bamyan Woman School Organization

    janv. 2020 to sept. 2024

    Afghanistan

    • Translated 150+ legal, medical, and academic texts from English into Dari and Pashto for underserved communities. • Delivered English programs for 200+ women learners, focusing on practical, real-life communication skills. • Served as a communication bridge between NGOs and local communities to ensure clear, accessible information delivery.

14. Immigration Case Worker

    Global Talent Pathway

    janv. 2019 to juin 2025

    • Managed 100+ visa and immigration cases from intake through final approval, improving documentation accuracy. • Liaised with legal teams and clients across 5+ countries to support efficient case processing and daily follow-up. • Maintained full GDPR compliance while handling confidential client records, achieving zero compliance issues. • Created tracking systems and communication procedures that cut case turnaround times by 15%.

15. Immigration Case Worker

    Global Talent Pathway

    janv. 2019 to juin 2025

    Remote

    • Managed 100+ visa and immigration cases from intake through final approval, improving documentation accuracy and maintaining accountability throughout the process. • Liaised with legal teams and clients across 5+ countries to support efficient case processing and conduct daily follow-ups. • Maintained full GDPR compliance while handling confidential client records, achieving zero compliance issues. • Created tracking systems and communication procedures that cut case turnaround times by 15%.

16. Translation Supervisor

    Cactus Communications Services Pte Ltd

    janv. 2018 to août 2025

    • Led a remote team of 15+ translators, ensuring deliverables met client guidelines, quality standards, and deadlines. • Checked AI-generated and human translations in English and Dari, improving accuracy and streamlining workflows. • Annotated and cleaned multilingual NLP datasets used to support AI translation models and language technologies. • Resolved client issues promptly while maintaining SLA commitments and strengthening client relationships.

1. Bamyan University

   Bachelor of Business Administration (BBA), Business Administration

   Afghanistan

   2020 to 2024

2. Peshgam Technical Institute

   Diploma in Computer Science, Computer Science

   Afghanistan

   2022 to 2024

3. Peshgam Technical Institute

   Diploma, Computer Science

   Afghanistan

   2022 to 2024

4. TOEFL House

   Diploma in English for Academic Purposes, English for Academic Purposes

   2021 to 2023

5. TOEFL House

   Diploma, English for Academic Purposes

   2023 to 2021

6. Jesuit Worldwide Learning

   Diploma in English Language, English Language

   2017 to 2020

7. Jesuit Worldwide Learning

   Diploma, English Language

   2017 to 2020

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