Assistant Store Manager - Pacific Center

About MACKAGE Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation. Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons. Assistant Manager Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance. What you’ll do: Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets. Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset. Communicate with management and HQ partners effectively. Support performance evaluations, turnover and action plans for sales team. Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment. Ensure proactive client engagement leveraging CRM and growing the clientele database. Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors. Manage operational tasks on time relating to reports, payroll, scheduling and inventory management. Model and ensure store policies compliance are achieved and communicated. Ensure proper maintenance and organization of the store standards front and back of house. Handle customer inquiries, concerns and returns effectively. What you’ll need: Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position. Exemplary selling and customer service skills. Strong leadership and communication skills. Dynamic, personable with a strong business acumen. Results-oriented and adaptable mindset. Multilingual is a plus. Knowledge of Microsoft Office Suite and POS operating systems. We want to get to know you

Responsible for overseeing store operations, driving sales targets, and managing team performance to ensure brand integrity. Duties include recruiting top talent, managing inventory and payroll, and maintaining high customer service standards.

Requires at least five years of experience in luxury fashion retail with at least two years in a management role. Candidates must possess strong leadership skills, business acumen, and proficiency in POS systems and Microsoft Office.

• Service à la clientèleSouhaitée
• RecruitmentSouhaitée
• CommunicationSouhaitée
• PaieSouhaitée
• Team LeadershipSouhaitée
• Gestion des stocksSouhaitée
• schedulingSouhaitée
• Microsoft Office SuiteSouhaitée
• CRMSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Sales Management
• KPI Tracking
• Customer Service
• Team Leadership
• CRM
• Recruitment
• Inventory Management
• Payroll
• Scheduling
• Clientele Development
• Luxury Retail
• Microsoft Office Suite
• POS Systems
• Performance Evaluation
• Communication
• Business Acumen

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

Expérience minimale

5+ ans

Postuler avant le

26 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte