Customer Service Rep

Careers at MaidItUp Customer Service Representative Help create a smooth, professional experience for every customer through clear communication, thoughtful support, and dependable follow-through. Customer Communication Professional Support Role East Valley / Remote Support View Role Details Back to Careers The Role A front-facing role built around communication, organization, and care. This role helps customers feel informed, supported, and taken care of from the first conversation forward. We’re looking for someone who communicates clearly, stays organized, and represents MaidItUp with professionalism and warmth. What you’d handle Respond to customer questions and inquiries Help with scheduling and service coordination Communicate clearly by phone, text, and email Support a smooth, polished customer experience What matters most Strong communication skills Professional and calm demeanor Attention to detail and follow-through Positive attitude and customer-first mindset Position Snapshot Customer Service Representative Location East Valley / Remote support Focus Customer communication and scheduling support Environment Professional, organized, service-focused Status Position details available This page is designed to help candidates understand the role, expectations, and type of person who would thrive here. Who Thrives Here Someone who brings clarity, professionalism, and steady follow-through. The right person for this role is organized, dependable, and comfortable helping customers feel heard and cared for. This is not about sounding scripted. It’s about communicating well, solving problems, and representing the brand with excellence. Clear written and verbal communication Strong organization skills Calm, professional customer interaction Good judgment and follow-through Comfort with scheduling details Pride in delivering a polished experience Great customer service is not just answering questions. It is helping people feel confident they chose the right company. MaidItUp Careers Current Status Position details are available for review. This page is here to provide clarity on the role and help interested candidates understand the kind of person we may be looking for as MaidItUp grows. Customer Support Scheduling Assistance Professional Communication Application Tell us about yourself. Fill out the application below so we can learn more about your communication style, experience, and overall fit for the role. Customer Service Representative Application We’d love to learn more about you. Take your time and answer thoughtfully. This helps us understand your communication strengths, professionalism, and attention to detail. Name and Contact Information Name:(Required) First Last Address(Required) Street Address Address Line 2 City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Cell Phone:(Required) Email:(Required) What is the best method to contact you?(Required) Phone Text Email About You Are you currently employed?(Required) Yes - Employed No - Unemployed Do you have customer service experience?(Required) (Have you worked a job where your main role was customer service?) Yes No Are you willing to take a pre-employment criminal background check?(Required) Yes - I have never had any legal problems Yes - but you need to know I have one or more misdemeanors Yes - but you need to know I have a felony conviction No - I won't submit to a background check Are you legally able to work in the United States?(Required) You will be required to show proof that you can work in the US by providing a Social Security Card, Green Card, Work Permit, or Birth Certificate. Yes No Do you have a current valid drivers license?(Required) Yes - I have an AZ drivers license Yes - I have an out of state drivers license No - I do not have a driver's license Do you have reliable transportation?(Required) This job requires that you use your own car to get to and from client's homes. Yes - I have a car that I can use for work No - I do not have a car that can be used at work Do you have a cell phone with a data plan?(Required) Your cell phone will be used throughout the day to receive jobs, and communicate with clients and Maiditup. Yes No Do you have access to the internet?(Required) This is to be able to use our Cleaning software from your phone. Yes - I have access to the internet No - I do not have access to the internet What days are you available to work?(Required) We are open 9-2 on Saturdays and closed Sundays. Monday Tuesday Wednesday Thursday Friday Saturday Can you provide work references?(Required) Yes No Are you looking for Full-time or Part-time?(Required) (select one) Full-time - 40 hours Part-time - less than 40 hours Flexible / open What languages do you speak?(Required) English Spanish Other How did you hear about us?(Required) Please select one. Indeed Google Friend Referral Other Experience How many years of customer service experience do you have?(Required) (Select one) None Less than 1 year 1-2 years 3-5 years 5+ years Briefly Describe Your Previous Customer Service Experience.(Required) 0 of 500 max characters Which types of customer communication have you handled in previous roles?(Required) Phone calls Email support Text messaging Live chat In-person customer service (Select all that apply) What is the longest you have worked at a single job in the past 5 years?(Required) Less than 1 year 1-2 years 2-3 years 3+ years Which tools or systems have you used in previous roles?(Required) (Select all that apply) CRM software Scheduling software Email support systems Phone systems Microsoft Office / Google Workspace None of the above Customer service roles often involve multiple conversations and tasks at once. How comfortable are you managing several responsibilities at the same time? (Select one) Not comfortable Somewhat comfortable Comfortable Very comfortable When a customer sends a message or leaves a voicemail, what do you believe is an appropriate response time? (Select which option you think is best) Within a few minutes Within 1 hour Same day Within 24 hours In one or two sentences, describe what great customer service means to you. 0 of 500 max characters Describe a situation where paying attention to details helped you avoid a mistake or solve a problem. 0 of 700 max characters A customer contacts the company upset because they believe something was handled incorrectly. You remember addressing the issue properly. How would you handle this situation?(Required) Please select the best answer. Apologize for the concern and offer to look into the situation to make sure it is resolved properly Explain that you remember handling it correctly and suggest the customer may be mistaken Tell the customer they should contact someone else because you are confident you handled it correctly Review the situation internally to confirm the details, then respond to the customer professionally with a solution A customer calls upset about the cleaning service they received and says two of our cleaners did a poor job in several areas of the home. How should you handle this situation? Apologize to the customer for the experience, listen carefully to their concerns, and let them know you will review the situation and work toward a solution. Tell the customer the cleaners are well trained and it is unlikely the service was done incorrectly. Tell the customer they should contact the cleaners directly if they have a problem with the cleaning. Apologize immediately and offer a full refund before reviewing the situation. Please select the best response. Why are you interested in working with MaidItUp?(Required) Upload Your Resume (Not Required) Max. file size: 50 MB. An image is also acceptable CAPTCHA Explore Opportunities Interested in working with MaidItUp? Visit the careers page to view current openings and learn more about the kind of team we’re building. Back to Careers

The role focuses on managing customer inquiries and coordinating service scheduling via phone, text, and email. The representative ensures a polished customer experience through professional communication and dependable follow-through.

Candidates must have strong communication skills, a professional demeanor, and a customer-first mindset. Requirements include a valid driver's license, reliable transportation, a smartphone with a data plan, and internet access.

• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• Google WorkspaceSouhaitée
• Souci du détailSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Communication
• Scheduling
• Organization
• Problem Solving
• Professionalism
• Attention To Detail
• Written Communication
• Verbal Communication
• CRM Software
• Email Support
• Phone Systems
• Google Workspace
• Microsoft Office

• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Postuler avant le

26 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level