Enterprise Implementation Consultant

Résumé du poste

Manage complex, multi-phase enterprise software implementations while serving as a trusted advisor to drive customer adoption and value. Collaborate cross-functionally to deliver training, troubleshoot client issues, and ensure long-term success throughout the implementation lifecycle.

Détails du poste

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders. In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours. We're looking for an Enterprise Implementation Consultant to join our team. In this customer-facing role, you'll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You'll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success. What you’ll do: Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines. Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success. Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction. Deliver formal training to client project team members and/or end-users. Provide knowledge transfer to internal team members throughout the onboarding process. Provide support by demonstrating knowledge of products, services, and best practices. Track and communicate client issues and proactively troubleshoot and resolve problems. Manage multiple accounts, deadlines, and milestones. Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs. Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus About you: Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction. Experience managing complex implementations and multiple stakeholder groups. BEng degree or equivalent years of experience. Experience in manufacturing, industrial, maintenance, or similar space is a benefit. Excellent communication, presentation, facilitation, time management, and interpersonal skills. Excellent client relationship skills and ability to manage client expectations. Understanding of business requirements definition, review of functional specifications, user training, and deployment. Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction. Savvy with technology and capacity to become an expert in our software in a short period of time. Self-starter comfortable working with minimal oversight and tight deadlines. Membership in one or more professional organizations and/or professional certifications related to this role is a plus. Ability to learn the MaintainX product within 30 days to advise customers. *This posting is for multiple openings across various levels. The specific level will be determined based on your experience, skills, and interview performance. If your background is aligned with the qualifications below, we encourage you to apply. Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build. Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it. Belonging. We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.

Ce que vous ferez

Manage complex, multi-phase enterprise software implementations while serving as a trusted advisor to drive customer adoption and value. Collaborate cross-functionally to deliver training, troubleshoot client issues, and ensure long-term success throughout the implementation lifecycle.

Exigences

Requires a Bachelor's degree in Engineering or equivalent experience, along with a background in software implementation, maintenance, or industrial operations. Candidates must possess excellent communication skills and the ability to manage multiple stakeholders in a fast-paced environment.

Avantages

• Commission • Annual bonus • Equity • Health coverage • Retirement plan

Compétences indiquées

• Gestion du temps · Souhaitée
• Change Management · Souhaitée
• interpersonal skills · Souhaitée
• Communication · Souhaitée
• Troubleshooting · Souhaitée
• Gestion de projet · Souhaitée
• Client Relationship Management · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Software implementation
• Customer onboarding
• Project management
• Change management
• Stakeholder management
• Technical training
• Business consulting
• Workflow optimization
• Client relationship management
• Troubleshooting
• Communication
• Presentation
• Time management
• Interpersonal skills
• Maintenance operations
• Reliability engineering
• Product Knowledge
• Industrial Repair And Maintenance
• Self-Starter
• Customer Success Management
• Autodesk
• Business Operations
• Workflow Management
• Expectation Management
• Client Onboarding
• Operation Maintenance
• Knowledge Transfer
• Account Management
• Management Consulting
• Management
• Business Requirements
• Change Management
• Sales
• Flexsim
• Functional Specification
• Interpersonal Communications
• Milestones (Project Management)
• Operations
• Presentations
• Product Software Implementation Method
• Time Management
• Timelines
• Troubleshooting (Problem Solving)
• Enterprise Application Software
• Balancing (Ledger/Billing)

Domaines d’emploi

• Consulting
• Software
• Technology
• Customer Service & Support
• Manufacturing
• Enterprise Implementation Manager
• Business / Management Consultant
• Management and Organization Analysts
• Management Analysts