Mandy Ruth Bradshaw

Senior Multilingual Business Systems Analyst and Enterprise Implementation Consultant with 25+ years of experience delivering enterprise software implementations, systems integration, AI-enabled business solutions, technology adoption, and operational transformation across financial services, healthcare, telecommunications, transportation, and media environments. Trusted advisor to customers, business stakeholders, technical teams, vendors, and leadership, recognized for translating complex business requirements into practical solutions that improve operational efficiency, support successful customer implementations, accelerate user adoption, strengthen business outcomes, enable successful enterprise transformation, and achieve long-term operational success while maintaining data integrity, regulatory compliance, and business objectives. Combines expertise in business analysis, enterprise implementation, AI enablement and adoption, customer enablement, stakeholder engagement, and multilingual (English, French, Spanish) communication to guide organizations through business process transformation, technology modernization, organizational readiness, go-live, operational transition, and long-term business success.

• Agile
• Jira
• Scrum

1. AI-Enabled Business Analysis, Consulting & Business Transformation

   ComputerNik Inc

   avr. 2023 to Aujourd’hui

   Toronto

   • Modernized the ComputerNik consulting practice by integrating Generative AI into business analysis, research, solution evaluation, documentation, client communications, and consulting delivery while maintaining professional judgment, human validation, and responsible AI practices. • Developed, refined, and validated AI-enabled business analysis methodologies supporting research, solution evaluation, documentation, customer communications, and consulting services for small business clients through prompt engineering, comparative analysis, fact verification, human-in-the-loop review, and AI response validation. • Applied Generative AI to analyze business requirements, evaluate solution options, develop business documentation, support implementation planning, and improve business decision-making across consulting engagements that enhanced operational efficiency, customer engagement, and business processes for small business clients. • Developed business documentation, operational procedures, customer communications, marketing content, knowledge resources, and reusable consulting assets that improved productivity, workflow efficiency, organizational consistency, customer engagement, and service delivery for small business clients. • Guided business owners and professionals in adopting AI technologies through practical prompting, workflow integration, response validation, coaching, and responsible AI practices that improved productivity, confidence, technology adoption, and day-to-day business operations. • AI Platforms: OpenAI ChatGPT • Anthropic Claude • Microsoft Copilot • Google Gemini • Perplexity • DeepSeek

2. Business Systems & Operations Consultant | AI Enablement (ComputerNik)

   Adams Garage Doors

   juill. 2022 to août 2026

   Toronto

   • Leveraged Generative AI and digital business tools to improve customer communications, documentation, business research, workflow optimization, and operational efficiency while maintaining human oversight. • Partnered with business leadership to analyze business processes, identify improvement opportunities, and support operational efficiency, customer experience, and business growth. • Provided consulting services supporting customer engagement, service coordination, business documentation, process improvement, and continuous improvement initiatives. • Developed operational procedures, customer communications, knowledge resources, and marketing content that strengthened organizational consistency and service delivery. • Evaluated and implemented digital business tools that improved workflows, enhanced customer service, and supported business growth.

3. Bilingual Technical Business Systems Analyst

   Bell Media (CTV)

   avr. 2010 to déc. 2013

   Toronto

   • Supported enterprise-wide implementation, L1, L2, L3 production support, integration, and adoption of the Integrated Broadcast Management System (IBMS from Pilat Media, which later became part of SintecMedia and subsequently Operative) across programming, advertising sales, traffic, scheduling, media management, licensing, billing, and revenue reconciliation operations, replacing legacy broadcast systems with a fully integrated cross-department enterprise platform for broadcast operations. • Conducted stakeholder workshops, user shadowing, business rule analysis, functional and non-functional requirements analysis, workflow reviews, business process alignment, workflow optimization, application and interface analysis. • Analyzed end-to-end broadcast business processes and translated business requirements into service integration requirements, interface specifications, workflow improvements, change requests, integration requirements, and enterprise platform enhancements supporting cross-functional business operations. • Developed and delivered bilingual training programs, user documentation, operational procedures, and knowledge transfer materials supporting successful platform adoption. • Supported System Integration Testing (SIT), User Acceptance Testing (UAT), business validation, stakeholder approvals, deployment readiness, defect resolution, release readiness, release coordination, go-live readiness, formal go-live sign-off activities, production stabilization, operational handoff, knowledge transfer, and implementation lifecycle activities supporting successful enterprise platform delivery, operational readiness, and controlled production releases. • Facilitated stakeholder engagement, key user enablement, organizational readiness, technology adoption, and change management activities supporting enterprise transformation initiatives.

4. Bilingual Technical Business Systems Analyst / Implementation Consultant

   Complete Innovations Inc

   juin 2008 to avr. 2010

   Toronto

   • Led multiple concurrent client-facing implementations of SaaS-based Fleet Complete (now Powerfleet), telematics, AVL/GPS tracking, and transportation management systems (TMS), managing customer expectations, priorities, implementation timelines, stakeholder communications, and delivery from discovery through solution configuration, deployment, integration, adoption, stabilization, operational transition, and production readiness. • Facilitated client discovery sessions, stakeholder engagement, ongoing business relationship management, functional and non-functional requirements analysis, gap analysis, workflow reviews, business process assessments, and solution alignment activities to understand business requirements, objectives, operational workflows, reporting requirements, operational KPIs, fleet performance metrics, dashboard configuration needs, and user requirements while aligning solution capabilities with client business processes and operational goals. • Configured fleet management, tracking, reporting, alerting, user access, dashboard, and workflow components to support client operational requirements, reporting objectives, fleet visibility needs, and business processes. • Guided organizations through onboarding, training, mentoring, key user enablement, documentation development, operational handoff, knowledge transfer, operational transition including customized reporting improvements, and change adoption activities for executives, managers, sales personnel, business stakeholders, operational teams, technical teams, administrators, and end users, supporting successful technology implementations, customer adoption, operational readiness, customer satisfaction and transition to long-term operational steady-state success. • Delivered bilingual training programs, user guides, reporting documentation, onboarding resources, operational procedures, and knowledge resources tailored to client operational environments. • Analyzed recurring user questions, workflow challenges, GPS tracking issues, tracking gaps, operational data anomalies, and system-to-system integration and data flow issues, translating findings into enhancement requests, business requirements, process improvements, and solution recommendations while collaborating with development teams and supporting testing, validation, implementation, and continuous improvement initiatives while monitoring implementation progress, dashboard reporting, operational KPIs, customer adoption, training completion, and stakeholder feedback to identify risks, support successful go-live activities, and drive continuous improvement. • Managed multiple concurrent client implementations, owning each customer environment from onboarding and configuration through go-live, stabilization, and transition to help desk support.

5. Bilingual Technical Business Systems Analyst

   York Med Systems Inc.

   oct. 2007 to juin 2008

   Toronto

   • Supported multiple concurrent healthcare software implementations and workflow transitions across clinical environments, coordinating customer requirements, implementation activities, stakeholder communications, operational readiness, and successful adoption of healthcare billing and Electronic Data Transmission (EDT) solutions supporting the transition from manual to electronic healthcare workflows within regulated healthcare environments. • Conducted user shadowing, workflow assessments, business process analysis, requirements analysis, SQL-based reporting and data analysis, user training, documentation development, knowledge transfer, operational handoff, and user transition activities supporting healthcare workflow modernization, operational transition, and adoption of electronic healthcare workflows. • Collaborated with clinical, operational, and technical stakeholders while building trusted client relationships, analyzing workflow, billing, reporting, data integrity, application, and user adoption issues, performing root cause analysis, supporting issue resolution, and contributing to operational effectiveness, billing accuracy, regulatory compliance, successful technology adoption, and healthcare implementation success.

6. Bilingual Technical Business Systems Analyst

   Bombardier Inc.

   nov. 1998 to avr. 2004

   Toronto

   • Supported implementation of a virtualized application delivery platform enabling Unix-based engineering teams to access Microsoft Windows business applications and technology-enabled workflows within a cross-platform enterprise environment. • Supported enterprise technology modernization initiatives through business analysis, infrastructure expansion, stakeholder engagement, training, documentation, and process improvement within large-scale engineering and corporate environments. • Conducted user shadowing, workflow analysis, requirements analysis, root cause analysis, solution validation, and knowledge transfer activities, contributing to solution stability, environment optimization, and operational continuity while supporting enterprise technology modernization, cross-platform engineering workflows, operational readiness, and technology adoption. • Developed and delivered multilingual training programs, instructional materials, operational procedures, user documentation, and knowledge transfer resources supporting large-scale user adoption, operational readiness, and successful technology transitions. • Collaborated with engineering, operational, and business stakeholders to support technology transitions, systems integration initiatives, and cross-platform workflows while promoting business continuity, operational effectiveness, stakeholder adoption, and ITIL/Six Sigma-aligned process improvement.

7. Senior Business Systems Analyst & Implementation Consultant

   ComputerNik Inc

   janv. 1996 to Aujourd’hui

   Toronto

   • Operate an incorporated consulting practice providing business analysis, enterprise implementation, systems integration, process improvement, technology adoption, customer enablement, training, and change management services across diverse business environments. • Partner with executives, business stakeholders, operational teams, technical teams, vendors, and end users to elicit requirements, analyze business processes, evaluate solutions, facilitate workshops, and support successful implementation and transformation initiatives. • Lead business discovery, current and future state analysis, workflow assessment, process reengineering, requirements definition, solution evaluation, option analysis, feasibility assessment, business case support, scope definition, effort estimation, implementation planning, requirements traceability, risk mitigation, release readiness, testing, deployment readiness, go-live readiness, operational transition and hand-off to steady-state operations, and production stabilization activities. • Support systems integration initiatives through business rules analysis, source-to-target data mapping, data transformation analysis, interface validation, API and SQL-based analysis, reconciliation, testing coordination, issue resolution activities. • Translate business requirements into functional and non-functional requirements, epics, user stories, workflow improvements, acceptance criteria, source-to-target mappings, process documentation, and implementation-ready deliverables. • Facilitate stakeholder engagement, decision-making, stakeholder alignment, consensus building, user feedback sessions, workshops, and cross-functional collaboration to align business objectives, operational requirements, and technology solutions. • Develop and deliver multilingual onboarding, training, mentoring, coaching, controlled documentation, change enablement materials, user guides, operational procedures, and knowledge transfer for executives, managers, customers, business stakeholders, operational teams, technical teams, and end users, supporting organizational readiness, successful software implementations, technology adoption, user adoption, successful customer outcomes, and long-term operational success. • Analyze user feedback, recurring support requests, operational challenges, and training needs, perform root cause analysis, and identify opportunities for continuous improvement, workflow optimization, enhanced adoption, and business process modernization. • Create and maintain documentation, FAQs, training materials, process documentation, implementation reporting, and knowledge resources that improve operational consistency, knowledge sharing, and user effectiveness. Track implementation milestones through reporting, dashboards, KPI tracking, and stakeholder communications to identify risks and support successful go-live activities and drive continuous improvement.

1. University of Toronto Scarborough

   Business Analysis Certificate, Business Analysis

   2012

2. Canadian Institute of English

   Certificate Program

   2004

3. Seneca College

   Teaching Adult Learners

   1996

4. Primetech Institute

   Vocational Technical Training

   1994