Disability Case Manager

Manulife's Canadian Disability and Group Life team is looking for a Disability Case Manager to join our growing organization. In this role, you will make a meaningful difference in the lives of our plan members by supporting them through periods of illness, recovery, and return to work. As a trusted partner, you will provide disability benefits and proactive case management for short-term disability (STD), long-term disability (LTD), and workplace injury claims. This is an excellent opportunity for professionals who enjoy problem solving, building relationships, and helping others navigate challenging life situations while delivering outstanding customer service. This is a fully on-site role based at our Windsor facility. Candidates must be able to work from this location on a regular basis and meet the operational requirements of the position. Responsibilities: Proactively manage a dedicated caseload while meeting service level agreements and turnaround time expectations. Conduct comprehensive assessments of disability claims by evaluating contractual provisions, medical information, and vocational factors. Make informed and timely decisions regarding benefit eligibility and payment approvals. Support team members: Audit case management activities and decisions, provide technical guidance and feedback, support skill development, and ensure adherence to best practices, quality standards, and organizational policies. Maintain regular communication with plan members through phone and email interactions. Collaborate with plan sponsors, healthcare providers, rehabilitation specialists, disability specialists, medical consultants, and internal stakeholders to support successful claim outcomes and return-to-work plans. Develop and implement effective case management strategies tailored to individual circumstances. Demonstrate empathy, compassion, and resilience when supporting plan members and communicating difficult claim decisions. Qualifications Post-secondary diploma, DEC, DEP, bachelor's degree in a healthcare-related field, or an equivalent combination of education and experience. Minimum 1 year of experience in case management. Previous experience in insurance, claims adjudication, or return-to-work programs, an asset. Experience in a healthcare or rehabilitation-related field. Knowledge of disability management and/or Group Benefits. Ability to make sound decisions and exercise judgment in a fast-paced environment with competing priorities. Strong analytical and critical-thinking skills. Excellent communication skills, both written and verbal. Comfortable managing frequent inbound and outbound telephone interactions. Strong organizational and time-management skills, with the ability to prioritize multiple tasks effectively. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to se The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Windsor, Ontario Working Arrangement Hybrid Salary range is expected to be between $51 975,00 CAD - $86 625,00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Proactively manage a dedicated caseload of disability claims by conducting comprehensive assessments and making informed decisions on benefit eligibility. Collaborate with plan sponsors, healthcare providers, and internal stakeholders to develop effective return-to-work strategies and support plan members.

Requires a post-secondary diploma, bachelor's degree in a healthcare-related field, or equivalent experience. Candidates must have at least 1 year of experience in case management, with preference given to those with insurance or claims adjudication backgrounds.

• Health insurance • Dental insurance • Mental health support • Vision insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • AD&D insurance • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension plan • Global share ownership plan • Paid time off

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Case management
• Disability management
• Claims adjudication
• Return-to-work planning
• Problem solving
• Customer service
• Analytical skills
• Critical thinking
• Communication skills
• Time management
• Organizational skills
• Group benefits knowledge
• Medical assessment
• Vocational assessment
• Conflict resolution
• Interpersonal skills
• Disability Claims
• Empathy
• Workplace Inclusivity
• Time Off Management
• Resilience
• Information Gathering
• Compassion
• Adjudication
• Artificial Intelligence
• Auditing
• Mental Health
• Case Management
• Customer Service
• Communication
• Critical Thinking
• Disability Management
• Financial Education
• International Finance
• Problem Solving
• Quality Management
• Service-Level Agreement
• Time Management
• Turnaround Time
• Prioritization

• Healthcare
• Human Resources
• Customer Service & Support
• Finance & Accounting
• Social Services
• Disability Case Manager
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

21 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine