Branch Representative

As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy. If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you! Apply now to become a Branch Representative and be a part of our talented team at our Nepean branch! What you will accomplish with us: Provide an outstanding customer service in a wholesale distribution environment; Process orders and quotations using different methods and support inside and outside sales team with quotation requests; Manage all incoming phone calls and text messages in a professional manner; Source parts and/or equipment in collaboration with buying groups and suppliers; Understand clients’ needs and suggest appropriate products or services to achieve satisfaction; Build sustainable customer relationships and trust with customers account through open communication; Follow company guidelines, policies and procedures; Address customer's concerns and offer the best solution to solve the problem in a timely manner; Conduct physical inventory and maintain inventory accuracy and cleanliness; Various other related duties including after hours on-call duties to support the branch as assigned by supervisor. What You Bring to Our Team: Excellent verbal and written communication skills; Professional phone manner and customer service skills; Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Ability to multitask, prioritize, and manage time effectively; Problem solving abilities; Good sales abilities and persuasiveness; Ability to work under pressure unsupervised; Strong work ethic and positive team attitude; Post-secondary education (an asset); Ability to respond to emergency after hours call in an on-call rotation; Previous experience in HVAC-R industry, retail sales or technical related field (an asset); Completion of professional degree in refrigeration, heating, ventilation (an asset); Ability to operate a forklift, training will be provided as needed; Proficiency in English and French (or willingness to learn) (frequent interactions in English with Master employees and suppliers based in our offices in Ontario, Western Canada and Maritimes, and interactions in French with suppliers and employees in our local offices in Montreal and Ottawa). Compensation Information: Base Salary Range: $45,000 - $60,000 annually Supplemental Pay Types Include: Annual bonus The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations. Competitive Benefits: In addition to a rewarding career within our team, we offer Medical and dental coverage from day one, along with short and long-term disability protection Contribution to a collective registered retirement savings plan upon starting your role. Wellness spending account An employee assistance program including psychological, financial, and legal support. Access to telemedicine from the beginning of your employment. Reimbursement of professional association membership fees. Early vacation program. For more than 70 years, we've been making a difference, in every degree. At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States. Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities. Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.

Manage customer relationships and provide exceptional service in a wholesale distribution environment by processing orders and quotations. Support sales teams, source equipment, and maintain inventory accuracy while handling professional communications.

Candidates should possess strong communication skills and proficiency in Microsoft Office, with a background in the HVAC-R industry or retail sales being an asset. Ability to work under pressure and participate in an after-hours on-call rotation is required.

• Medical and dental coverage • Short-term disability protection • Long-term disability protection • Registered retirement savings plan contribution • Wellness spending account • Employee assistance program • Telemedicine access • Reimbursement of professional association membership fees • Early vacation program

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Order Processing
• Quotation Management
• Inventory Management
• Sales
• Microsoft Office Suite
• Problem Solving
• Time Management
• Communication Skills
• HVAC-R Industry Knowledge
• Forklift Operation
• Relationship Building
• Multitasking

• Sales
• Customer Service & Support
• Logistics
• Trades
• Retail

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

22 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level