Community Coordinator - Warranty

Résumé du poste

The Community Coordinator provides exceptional customer service to homeowners and trade partners while managing administrative tasks such as scheduling warranty visits and maintaining service records. They are also responsible for preparing reports, coordinating service orders, and assisting with payroll and office file maintenance.

Détails du poste

Role: Community Coordinator, Warranty Location: Barrie/Innisfil, Ontario – 5 days/week on site Company: Mattamy Homes Canada Department: Warranty, Homebuilding Employment Type: Full-Time Reports to: Warranty Service Manager When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen. Learn more about what makes working at Mattamy special and our award-winning culture. What we offer The Community Coordinator – Warranty provides exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner. What you’ll do Answer all telephone calls and respond to homeowner telephone inquiries includes taking detailed messages and distributing to appropriate personnel. Respond and/or sort & distribute all incoming emails, faxes, couriers and mail to the appropriate individual on a daily basis. Coordinate and schedule homeowner warranty visits (30 day, Year end, etc.). Follow up to ensure homeowner satisfaction with completed work. Update homeowners on outstanding work and explain maintenance and warranty coverage. Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins. Prepare, print and monitor reports for review by the Warranty Management Maintain all warranty service requests in JDE systems (coordinate all documentation of lists including sign-offs and updating in computer system). Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades. Prepare and maintain logs for purchase orders & back charge notices. Assist Warranty Management with written correspondence to homeowners. Maintain office supplies and organize and maintain office files. Collect timesheets, prepare payroll in the HRIS system and submit to head office. What you bring Degree and/or Diploma in Administration or a suitable combination of work experience and education A minimum of 2 years office administration experience in a high volume or fast paced environment. Experience in conflict resolution in a customer service environment. Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook. Excellent organizational and multitasking skills with the ability to recognize/meet deadlines in a fast-paced work environment. Exceptional interpersonal / customer service skills in dealing effectively with the public / homeowners. Ability to set priorities, meet deadlines and manage variable workloads. Excellent communication skills – both verbal and written. Ability to maintain a positive and proactive attitude while handling stress of multiple demands and working under tight timelines. Self-motivated with ability to work well in a very close-knit team-oriented environment. Bonus points Experience with new home warranty and service or other relevant experience in the residential building industry. Knowledge of JD Edwards. Compensation The expected base salary range for this position is $50,000 - $73,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside this range, and we encourage all interested candidates to apply. You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved. We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow. Who we are Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton. Be yourself. We want it that way. At Mattamy, we're passionate a​b​​out creating and promoting a diverse and inclusive environment where everyone ​can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone. ​​​​ Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs. Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision. Qualified applicants for this existing vacancy will be contacted directly by the Talent Acquisition team.

Ce que vous ferez

The Community Coordinator provides exceptional customer service to homeowners and trade partners while managing administrative tasks such as scheduling warranty visits and maintaining service records. They are also responsible for preparing reports, coordinating service orders, and assisting with payroll and office file maintenance.

Exigences

Candidates must have a degree or diploma in administration and at least 2 years of office administration experience in a fast-paced environment. Strong proficiency in Microsoft Office and excellent interpersonal and conflict resolution skills are required for this role.

Avantages

• Annual bonus program

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Microsoft Excel · Souhaitée
• Reporting · Souhaitée
• Office Administration · Souhaitée
• Multitasking · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Microsoft Word · Souhaitée
• Communication Skills · Souhaitée
• scheduling · Souhaitée
• Conflict Resolution · Souhaitée
• Microsoft Outlook · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Office administration
• Conflict resolution
• Microsoft Office
• Word
• Excel
• Outlook
• Organizational skills
• Multitasking
• Communication skills
• Time management
• Data entry
• Payroll processing
• Scheduling
• Reporting
• Communication
• Management
• Microsoft Excel
• Microsoft Outlook
• Customer Service
• Office Supply Management
• Self-Motivation
• Computer Literacy
• Ability To Meet Deadlines
• Conflict Resolution
• Human Resources Information System (HRIS)
• Action Oriented
• Office Administration
• Team Oriented
• Optimism

Domaines d’emploi

• Construction
• Administrative
• Customer Service & Support
• Warranty Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive