Customer Delivery Principal

TL;DR • Own enterprise customer relationships end-to-end: from deal close through delivery to expansion • Lead Maxa’s most complex implementations as both the commercial authority and the delivery leader • Post-Series A startup. Montreal-based. Hybrid (Tues–Thurs downtown) The Mission Maxa AI has solved the hard technical problem: transforming fragmented ERP data into CFO-trusted insights in days instead of months. We have the product, the methodology, and an agentic automation platform (Autopilot) that’s already deployed on live engagements. What we need: a Delivery Principal who can own enterprise customer relationships and delivery outcomes simultaneously. Someone who’s in the room with the CFO, in the workshop with the business stakeholders, and in the review with the architects. You’ll lead a portfolio of enterprise accounts, assign and orchestrate dynamic delivery pods, drive expansion within your accounts, and shape the delivery methodology that scales Maxa from dozens of customers to hundreds. What You’ll Do Own Enterprise Customer Relationships Be the customer’s executive counterpart. The person their CFO, COO, or CIO calls when they need to understand what’s possible with their data. Lead Steering Committee meetings: present delivery status, navigate strategic decisions, and manage scope change negotiations with commercial authority. Handle the hard conversations: timeline pressures, budget disputes, and executive escalations. Identify and drive expansion opportunities within your accounts. When a successful order-to-cash deployment leads to a procure-to-pay conversation, you own that pipeline. Lead Enterprise Delivery Manage delivery governance across your portfolio that keeps customers confident and teams unblocked. Oversee hypercare, UAT, and production deployment. You’re accountable for the customer saying: “This is live, stable, and trusted.” Scale the Delivery Organization Capture reusable patterns in our delivery playbook and Knowledge Library. Every engagement should make the next one faster. Obsess over the metrics that matter: time to operational impact, adoption depth, delivery cycle time, first-pass quality, and customer satisfaction. You’re the Right Person If… Must-Haves ✅ 10+ years delivering complex data, analytics, or AI implementations (consulting, professional services, or product delivery at an enterprise scale). ✅ Commercial credibility at the executive level: You’ve managed C-suite relationships, negotiated scope changes with budget implications, and navigated escalations where the account was at risk. ✅ Technical fluency that earns architects’ respect: You can review a data model, challenge source mapping decisions with specificity, and hold your own in technical architecture discussions. ✅ Deep fluency with enterprise systems and processes: ERP, CRM, WMS, and the operational processes they support (Order-to-Cash, Procure-to-Pay, Record-to-Report). ✅ Dual-track ownership experience: You’ve owned both the customer relationship and the delivery outcome on the same engagement. You know how to context-switch between a commercial negotiation and a technical review in the same afternoon. ✅ Bilingual (French & English). Superstar Differentiators 🚀 You translate in both directions flawlessly: CFO language into technical, AND technical constraints into business implications. You’re the person who asks: “When you say gross margin, do you mean product-level contribution margin or fully-loaded segment profitability?” That question saves three weeks of rework. 🚀 You obsess over operational excellence: You see patterns across projects and immediately ask “how do we standardize this?” You’ve built or significantly improved a delivery playbook, methodology, or knowledge management system. 🚀 CPA, CFA, or financial background that gives you extra credibility in financial metrics, KPI definition, and CFO-facing engagements. What We Offer 4 weeks vacation year one, 5 weeks thereafter RRSP contribution after 3 months On-site chef: three-course lunches for $12 Stock options in a post–Series A high-growth AI company We care about capability and curiosity, not résumé perfection. Not ticking every box? Apply anyway! 🚀 Passion and curiosity go a long way! We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Own end-to-end enterprise customer relationships from deal close through delivery and expansion. Lead complex AI implementations while managing commercial authority and scaling the delivery methodology.

Requires 10+ years of experience in complex data or AI implementations with strong C-suite credibility and technical fluency. Must be bilingual in French and English and possess deep knowledge of enterprise systems like ERP and CRM.

• 4 Weeks Vacation Year One • 5 Weeks Vacation Thereafter • RRSP Contribution After 3 Months • On-site Chef • Stock Options

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Enterprise Customer Relationship Management
• Complex Implementation Leadership
• C-Suite Stakeholder Management
• Technical Architecture Review
• Data Modeling
• ERP Systems
• CRM Systems
• WMS Systems
• Financial Process Knowledge
• Commercial Negotiation
• Delivery Governance
• Bilingual French and English
• Operational Excellence
• KPI Definition
• Project Portfolio Management
• Change Management

• Management & Leadership
• Data & Analytics
• Consulting
• Software
• Finance & Accounting

Formation minimale

Diplôme professionnel

Expérience minimale

10+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine