Guest Experience Advisor

Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Job Description We are currently hiring for our Guest Experience team at McArthurGlen Designer Outlet Vancouver. This is a permanent 30-hour-per-week position, working 5 days on a rota basis. This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. What You’ll Be Doing... Actively engage with guests, addressing inquiries and resolving any issues. Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach. Promote additional products and services, meeting targets, and delivering a positive experience for all guests. Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand. Ensure accurate and timely completion of all administrative tasks, such as online gift card orders. Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information. Promote a collaborative working environment, prioritising the guest in all endeavours. For a detailed description of the responsibilities, see the job description Qualifications • Possess exceptional people skills and genuinely enjoy exceeding guest expectations. • Thrive in a fast-paced setting with customer facing and admin task. • Be proactive and able to make things happen. • Have proficient IT skills including email, Word and Excel. • Have fluent proficiency in English and Mandarin. • Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis. #LI-RT1 Additional Information At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles. We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact: [email protected] Department Function: Guest Experience Centre/Office: Vancouver Compensation: up to CAD 22.53 - hourly

The Guest Experience Advisor will actively engage with guests to address inquiries, resolve issues, and promote additional products and services. They are responsible for maintaining a welcoming environment and completing administrative tasks such as processing gift card orders.

Candidates must possess exceptional people skills, proficient IT skills in Microsoft Office, and fluency in both English and Mandarin. The role requires a proactive individual who is comfortable working in a fast-paced, customer-facing environment with a flexible schedule.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée
• Microsoft ExcelSouhaitée
• VenteSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Problem solving
• Communication
• Interpersonal skills
• IT skills
• Email
• Microsoft Word
• Microsoft Excel
• English fluency
• Mandarin fluency
• Administrative tasks
• Sales
• Proactive
• Flexibility
• Rapport Building
• Administrative Functions
• Mandarin Chinese
• Customer Service
• English Language
• Equities
• Problem Solving

• Customer Service & Support
• Retail
• Administrative
• Hospitality
• Guest Experience Supervisor
• Greeter
• Cashiers and Ticket Clerks
• Cashiers

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

30 heures par semaine