Guest Experience Advisor

Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Job Description We are currently hiring for our Guest Experience team at McArthurGlen Designer Outlet Vancouver. This is a permanent 30-hour-per-week position, working 5 days on a rota basis. This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. What You’ll Be Doing... Actively engage with guests, addressing inquiries and resolving any issues. Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach. Promote additional products and services, meeting targets, and delivering a positive experience for all guests. Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand. Ensure accurate and timely completion of all administrative tasks, such as online gift card orders. Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information. Promote a collaborative working environment, prioritising the guest in all endeavours. For a detailed description of the responsibilities, see the job description Qualifications • Possess exceptional people skills and genuinely enjoy exceeding guest expectations. • Thrive in a fast-paced setting with customer facing and admin task. • Be proactive and able to make things happen. • Have proficient IT skills including email, Word and Excel. • Have fluent proficiency in English and Mandarin. • Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis. #LI-RT1 Additional Information At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact [email protected] Department Function: Guest Experience Centre/Office: Vancouver Compensation: up to CAD 22.53 - hourly

Actively engage with guests to resolve inquiries and provide a positive experience while promoting products and services. Handle administrative tasks and manage feedback across face-to-face, email, and social media channels.

Candidates must possess exceptional people skills and be proficient in both English and Mandarin. Proficiency in IT tools like Word and Excel and flexibility to work on a rota basis are required.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Problem Solving
• Communication Skills
• IT Proficiency
• Microsoft Word
• Microsoft Excel
• English Proficiency
• Mandarin Proficiency
• Administrative Tasks
• Conflict Resolution
• Rapport Building
• Administrative Functions
• Mandarin Chinese
• English Language
• Equities

• Customer Service & Support
• Retail
• Hospitality
• Administrative
• Guest Experience Supervisor
• Unclassified Specialized Occupation

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

30 heures par semaine