Patient Intake Coordinator - INVIVA 12 Month Contract

Résumé du poste

The Patient Intake Coordinator manages patient referrals, processes medical documentation, and coordinates infusion and injection therapy services. They ensure accurate patient records, maintain service level agreements, and provide support to healthcare providers and internal teams.

Détails du poste

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About the Role INVIVA, a McKesson Canada company, is seeking a detail-oriented Patient Intake Coordinator to support the coordination of infusion and injection therapy services for patients across Canada. In this role, you will manage patient referrals, process medical documentation, coordinate with healthcare providers and internal teams, and help ensure an exceptional patient experience. You will play a critical role in maintaining service levels, supporting patient care programs, and ensuring the accuracy and confidentiality of patient information. What You'll Do Process and manage new patient referrals, enrollments, renewals, and intake requests within established service standards. Review, verify, and maintain accurate patient records and documentation within scheduling and patient management systems. Coordinate referral information with internal teams, healthcare providers, pharmacies, and patient support programs. Process physician order updates, treatment changes, and other patient care documentation. Track and update appointment outcomes, post-visit reports, and adverse event documentation. Follow up on missing or incomplete patient information and escalate outstanding issues when required. Support patient scheduling activities and appointment coordination as needed. Ensure compliance with service level agreements (SLAs), privacy requirements, and quality standards. Assist with administrative activities, process improvements, and cross-functional team support. Participate in meetings and represent the Intake team as a subject matter expert when required. Basic Requirements High school diploma plus relevant experience, or an equivalent combination of education and experience. Minimum 2 years of customer service, patient service, healthcare administration, coordination, or related experience. Experience managing high-volume requests, administrative tasks, or client interactions. Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. Strong attention to detail with the ability to accurately manage documentation and records. Strong verbal and written communication skills in English and French. Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. Preferred Skills & Experience Post-secondary education in healthcare administration, business administration, customer service, or a related field. Experience supporting patient support programs, specialty healthcare, infusion services, or healthcare coordination. Experience working with referrals, patient intake processes, or medical scheduling. Knowledge of medical terminology or healthcare documentation practices. Experience using Salesforce, CRM systems, or patient management systems. Experience working with healthcare professionals, pharmacies, or patient assistance programs. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $50,000 - $66,600 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!

Ce que vous ferez

The Patient Intake Coordinator manages patient referrals, processes medical documentation, and coordinates infusion and injection therapy services. They ensure accurate patient records, maintain service level agreements, and provide support to healthcare providers and internal teams.

Exigences

Candidates must have a high school diploma and at least 2 years of experience in customer service, healthcare administration, or coordination. Proficiency in Microsoft Office and strong communication skills in both English and French are required.

Avantages

• Competitive compensation package • Annual bonus • Long-term incentive opportunities

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Souci du détail · Souhaitée
• Microsoft Excel · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• CRM Systems · Souhaitée
• Microsoft Word · Souhaitée
• scheduling · Souhaitée
• Salesforce · Souhaitée
• Microsoft Outlook · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Patient intake
• Healthcare administration
• Customer service
• Medical documentation
• Referral management
• Scheduling
• Microsoft Office
• Outlook
• Word
• Excel
• Salesforce
• CRM systems
• Medical terminology
• Communication
• Attention to detail
• Time management
• Patient Referral
• Patient Financial Assistance
• Ability To Meet Deadlines
• Bilingual (French/English)
• Administrative Functions
• Service Standards
• Microsoft Excel
• Customer Relationship Management
• Business Administration
• Customer Service
• Confidentiality
• Health Administration
• Intravenous Therapy
• Medical Terminology
• Microsoft Outlook
• Patient Management Software
• Service-Level Agreement
• Process Improvement
• Coordinating
• Setting Appointments
• Prioritization
• Detail Oriented

Domaines d’emploi

• Healthcare
• Customer Service & Support
• Administrative
• Patient Intake Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers