Equipment Sales Support

Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes: Collaborative work environment with highly engaged employees RRSP with a company match Annual Employee Appreciation Week Paid vacation and personal days Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being Career growth and training programs Open communication with Senior Leaders Employee referral program Recognition programs Social activities And much more... Job Description Summary ​As Equipment Sales Support, you will be the main point of contact to process and coordinate equipment orders, providing exceptional service and support for our dental equipment range. Your role will involve overseeing the equipment sales process from quotation to invoicing while ensuring the highest level of customer satisfaction. Job Description Main Responsabilities Provides Quotations By: Responding to inquiries via phone and email Communicates with Sales Representative to establish range for pricing Reviewing current promotions and clearance items Processes Incoming Orders By: Receiving orders from Sales Representatives Verifying order data, credit application, down payments, and other terms prior to order input Entering orders into the system Processing special orders Promotes Outstanding Customer Service By: Providing prompt and courteous service Ensuring prompt resolution of any order challenges Collaborate with various departments to ensure customer needs are met Develops and Maintains Relationships with Sales and Manufacturers By: Liaising with Manufacturer Reps for product queries Staying current on new products and promotions Supports Business Growth By: Promoting the sale of existing inventory Maintaining professional and technical knowledge Performing other duties as assigned Qualifications Minimum of 3-5 years in a Customer Service role Dental product (Equipment) knowledge is preferred Experience working with Microsoft Proficient with MS Office software Excellent customer service skills with the ability to develop positive relationships Knowledge of basic financial and accounting principles an asset Strong problem-solving skills Ability to multi-task Exceptional telephone etiquette and listening skills Ability to work from home or office The anticipated salary range for this position: $54,200.00 - $81,200.00 Annual This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. Medline Canada, Corporation is proud to be an equal opportunity employer. About Medline Canada Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care. Our Commitment to Diversity and Inclusivity Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons. Our commitment to Accessibility Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The Equipment Sales Support acts as the primary contact for coordinating dental equipment orders from quotation through to invoicing. They are responsible for processing orders, maintaining relationships with sales representatives and manufacturers, and ensuring high levels of customer satisfaction.

Candidates must have 3-5 years of experience in a customer service role and proficiency with Microsoft Office software. Knowledge of dental equipment and basic financial or accounting principles is considered an asset.

• RRSP with company match • Employee Appreciation Week • Paid vacation • Personal days • Employee Assistance Program • Career growth and training programs • Employee referral program • Recognition programs

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Order processing
• Dental equipment knowledge
• Microsoft Office
• Quotation management
• Invoicing
• Problem-solving
• Telephone etiquette
• Listening skills
• Multi-tasking
• Financial principles
• Accounting principles
• Relationship management
• Technical knowledge
• Sales Support
• Order Entry
• Accounting
• Customer Service
• Communication
• Employee Assistance Programs
• Sales
• Problem Solving
• Listening Skills
• Multitasking
• Telephone Skills
• Quotations
• Sales Process
• Value Propositions

• Customer Service & Support
• Sales
• Healthcare
• Administrative
• Equipment Sales Representative
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine