Service Technician - New Brunswick

Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes: * Collaborative work environment with highly engaged employees * Market competitive compensation and benefits plan, including LTD & Insurance * RRSP with a company match * Annual Employee Appreciation Week * Paid vacation and personal days * Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being * Career growth and training programs * Open communication with Senior Leaders * Tailored incentives for eligible employee groups, such as home office reimbursement * Employee referral program * Education support programs * Fitness subsidy * Recognition programs * Social activities * And much more… Job Description Summary This position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts. Job Description DUTIES & RESPONSIBILITIES Maintain a high level of client service by * Responding promptly to service requests * Following through on commitments to customers and internal colleagues * Listening to customer issues * Communicating client service information with the Sales Representatives and the Service Coordinators * Completing work orders * Maintaining appropriate tools, supplies and parts within vehicle Maintain client equipment by * Documenting equipment issues and completed repairs * Diagnosing equipment issues and arranging for required parts, supplies or tools * Communicating equipment issues and recommended repairs to the customers * Adjusting, repairing or calibrating equipment based on manufacturer’s specifications * Following through on maintenance contracts Supports new equipment installations by * Providing follow up support within committed timelines * Verifying equipment is set to manufacturer’s specifications * Selling maintenance contracts Maintain a safe and respectful environment by * Reporting incidents, injuries or near misses * Conducting oneself in accordance with Sinclair’s policies * Participating in ongoing educational programs Qualification & Skill Requirements * Dental Equipment Manufacturer certification training a huge asset * Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset * Minimum of 3 years’ experience repairing equipment * Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing * Excellent customer service skills * Aptitude for problem solving * Able to prioritize and organize work schedule with limited supervision * Strong verbal and written communication skills Position Specific Requirements * Daily travel between dentists’ offices throughout the territory * Valid Canadian or equivalent driver’s license and a good driving record * Available to work evening and weekends to support emergency call outs * Periodically required to travel overnight to provide support to clients * Able to lift heavy equipment (up to 50 lbs.) * Manual dexterity to operate hand and small power tools The anticipated salary range for this position: $50,600.00 - $76,000.00 Annual This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. Medline Canada, Corporation is proud to be an equal opportunity employer. About Medline Canada Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care. Our Commitment to Diversity and Inclusivity Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons. Our commitment to Accessibility Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Ensure customer on-site dental equipment is operating properly through troubleshooting, repair, and calibration. Support new equipment installations and the sale of maintenance contracts while maintaining high client service standards.

Candidates must be able to diagnose equipment issues, follow manufacturer specifications, and manage tools and parts within a vehicle. The role requires strong communication skills to coordinate with sales representatives and customers.

• LTD & Insurance • RRSP With Company Match • Annual Employee Appreciation Week • Paid Vacation • Personal Days • Employee Assistance Program (EAP) • Mental, Physical, Family And Financial Well-being Resources • Career Growth And Training Programs • Home Office Reimbursement • Employee Referral Program • Education Support Programs • Fitness Subsidy • Recognition Programs • Social Activities

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Troubleshooting
• Equipment Repair
• Equipment Installation
• Calibration
• Client Service
• Technical Documentation
• Sales
• Maintenance Contracts
• Self-Starter
• Supply Chain
• Resilience
• Customer Service
• Communication
• Employee Assistance Programs
• Selling Techniques
• Medical Surgical Nursing
• Project Portfolio Management
• Troubleshooting (Problem Solving)
• Value Propositions

• Trades
• Healthcare
• Customer Service & Support
• Engineering
• Service Technician
• Repair / Service Technician
• Mechanical Engineering Technicians
• Computer, Automated Teller, and Office Machine Repairers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada