inside sales representative

At METHOD, our people are our greatest strength. As the largest thermoforming company in the Pacific Northwest, and possibly the entire West Coast, we?ve built a legacy of excellence over 40 years. Today, we?re looking for someone who?s ready to take the reins of opportunity, help shape our next chapter, and drive growth in an organization with a vibrant culture and a world of potential. We?re a South Surrey-based on site Design, Engineering, and Manufacturing company with clients across North America, serving an incredibly broad range of industries. From crafting custom solutions for manufacturers and agriculture to producing growing trays for hydroponics and even rowboats, our work is as varied as our clients? needs. We thrive on solving challenges with creativity, technical precision, and a customer-first mindset. As an *Inside Sales Representative*, you are an engine of METHOD's market development and sales pipeline, actively qualifying early stage leads and developing new opportunities for both our standard product lines and custom thermoplastics work while managing the inbound flow and assigned accounts that sustain our existing revenue base. Your primary mandate is proactive: you identify and engage prospects, run structured outreach campaigns, and qualify opportunities that feed both the inside and outside sales cycles. You are comfortable making high-volume outbound calls and sending targeted emails to prospects who don't know us yet, and you follow up with discipline and consistency until a conversation happens or a clear no is established. At the same time, you bring order to the inbound side, responding promptly, qualifying effectively, and ensuring no opportunity falls through the cracks. You own your assigned accounts with full accountability for the sales cycle, and you maintain the CRM data and reporting that makes the whole system visible and manageable. This role reports to the Sales Manager. _If you are energetic, driven and excited about solving clients' challenges with domestic design, engineering & manufacturing_, you might be the perfect fit to join our team! *Key Responsibilities:* *New Product Launch Outreach * * Execute targeted outbound calling campaigns for new product launches as directed by the Sales Manager * Track market response, prospect feedback, and objections; summarize and report to the Product Division * Build initial pipeline for new product sales and identify potential channel partners or strategic accounts for Outside Sales to engage * Collect and file outreach data (following company procedures) * Support Marketing with targeted outreach and collateral distribution for campaign initiatives *Pipeline Development* * Execute a consistent, high-volume outbound prospecting program via phone, email, and video, targeting both Product and Custom opportunities and educating prospects on capabilities and newly available products * Work from the designated target account list; research and add qualified prospects within assigned verticals and territories * Conduct initial qualification conversations to assess fit, opportunity size, and timeline; categorize and route per established criteria * Identify the decision-maker, understand the buying process, and move qualified opportunities to the next stage * Build and maintain an active prospect pipeline that meets or exceeds volume and value targets set by the Sales Manager * Identify prospects ready for Outside Sales engagement; provide complete handoff documentation *Inbound Lead Management* * Respond promptly to inbound inquiries from website, marketing campaigns, and referrals * Qualify and categorize inbound leads per established criteria (value, custom vs. product, key account assignment, inside vs. outside routing) * Nurture warm inbound prospects through structured follow-up campaigns until conversion or disqualification * Track lead source and conversion data accurately in Zoho CRM *Assigned Account Management* * Own the comp