Citizen Support Worker

POSITION TITLE: Citizen Support Worker DEPARTMENT: Ma Faamii CLASSIFICATION: MGO-05 SALARY RANGE: Starting at $58,366.00 Per Annum POSITION TYPE: Full-time, Permanent LOCATION: North Battleford, Saskatchewan ACCOUNTABLE TO: Ma Faamii Operations Supervisor Brief Overview: Under the direction of the Ma Faamii Operations Supervisor, the Citizen Support Worker will provide support to Métis citizens in North Battleford in addressing the challenges in navigating and accessing the complex multi-agency systems currently in place. The Citizen Support Worker will assist Métis citizens and their families connect to housing, mental and physical health support, addictions support, food security, family supports, cultural supports, clothing, and social supports which are close to their home community. Key Responsibilities: * Assist Métis citizens in addressing the challenges of navigating multijurisdictional human systems. This includes but not limited to housing, addictions services, social services, child and family services, transportation, personal identification, mental and physical health supports, cultural supports, family supports, food security, winter clothing, systematic barriers, etc. * As a Ma Faamii team member, develop a comprehensive provincial inventory of support services available to address client’s needs. * Develop effective and collaborative working relationships with community agencies and other community service providers. * Assist Métis citizens who have previously accessed services (Justice, Health, Foster Care, etc.) through navigation supports so they can return safely to their home community. * Facilitate individual and group life skills development training. * As a Ma Faamii team member, contribute to the creation and continued improvement of data collection processes. * Need for travel engagements. * Other duties as assigned by supervisor. Qualifications: * Post-secondary education in human services or equivalent combination of academic, professional and/or lived experience. * Experience in navigating multi-jurisdictional public systems. * Experience in community or public services. * Ability to communicate in Indigenous languages is an asset but not a requirement. * Case management experience is considered an asset. Knowledge and Skills: * Familiar with the principles of person-centered and trauma-informed care. * Extensive knowledge of available community resources. * Effective in-person and digital communication skills. * Knowledge of intergenerational trauma and/or working with Indigenous people, families and/or communities. Specifically, the unique challenges and experiences of Métis citizens. * Understanding of the factors which contribute to housing instabilities, mental health challenges, and addictions. * Understanding of the dynamics of inter-governmental system barriers related to accessing housing, health care, food security, mental health care, child and family services, social services, transportation, etc. * Strong organizational, analytical, problem-solving, and reporting skills. * Ability to multitask in a fast-paced environment. * Full Microsoft Office 365 suite and Adobe tools. * Ability to travel. Additional Requirements: * Must have a valid Saskatchewan driver’s license and access reliable transportation. * Must be able to provide a satisfactory Criminal Record Check with the Vulnerable Sector. * Must be willing to travel 1-3 times per month within the province. * Applicants must be able to work in a secure location maintaining client confidentiality. * Please submit your application by 11:59pm on August 19, 2026.

The Citizen Support Worker provides navigation support to Métis citizens to access essential services such as housing, health care, and social supports. They also contribute to provincial service inventories, facilitate life skills training, and maintain collaborative relationships with community agencies.

Candidates must have post-secondary education in human services or equivalent professional experience, along with a valid driver's license. Strong knowledge of community resources and the ability to work with Indigenous communities are essential for this role.

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Case management
• Trauma-informed care
• Person-centered care
• Community resource navigation
• Intergenerational trauma support
• Data collection
• Problem-solving
• Analytical skills
• Organizational skills
• Digital communication
• Microsoft Office 365
• Adobe tools
• Interpersonal communication
• Multitasking
• Microsoft 365
• Digital Communications
• Client Confidentiality
• Support Services
• Trauma Informed Approaches
• Valid Driver's License
• Mental Health
• Case Management
• Social Work
• Child And Family Services
• Communication
• Food Security
• Human Services
• Problem Solving
• Life Skills Development
• Operations
• Public Service
• Trauma Care

• Social Services
• Government & Public Sector
• Administrative
• Support Worker
• Case Worker
• Social Work Associate Professionals
• Child, Family, and School Social Workers

Formation minimale

Maîtrise

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine