Account Manager, Service

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. This role is an in‑office position based at our 10 Bay Street, Toronto location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization. The Non-Fare Sales & Customer Experience Partnerships Office is currently seeking a full-time Account Manager, Service. This role is responsible for leading and executing all initiatives related to assigned strategic partnerships, ensuring effective collaboration and sustained growth. What will I be doing? * Manages assigned strategic partner contracts and marketing agreements to ensure Metrolinx’s obligation to deliver contractual obligations to external partners, such as advertising assets, promotional rights, signage requirements, events, and communication and marketing protocols. * Develops and manages partner activation strategies, including collaboration between departmental and external partner marketing teams, to identify financially beneficial opportunities to share high-profile marketing or sponsorship opportunities. Collaborates with external partner to reach an agreement and facilitates the achievement of partner’s goals and objectives by providing expert marketing advice and guidance. * Collaborates with internal departments to leverage and maximize existing relationships with strategic partners, including value-in-kind assets to achieve corporate and departmental business goals and objectives, e.g., utilizing corporate partners’ marketing platforms for corporate messaging and thereby broadening its marketing exposure. * Maintains and updates strategic partner deliverables including production requirements and timelines, artwork and creative deadlines, and achievement of production schedules. Liaises with partners to discuss problems/delays in production deliveries, and to negotiate modifications where required. * Produces regular reports, including a detailed record of corporate-wide partner activities, documentation of signage, promotional activities and results, value-in-kind tracking, approvals, and all other necessary partner documentation. * Participates in regular corporate and departmental operational, business planning, and marketing meetings, and contributes to the development of business goals by representing the strategic partners at corporate marketing meetings and proposing resolutions to marketing challenges through specific partner activation initiatives. Includes the development of the organization business plan by providing marketing advice and strategic partnership recommendations to the Manager. * Works with internal marketing, media relations, and issues management representatives, to provide strategic counsel and advice on key issues relating to strategic partners and key partner messaging. * Showcases and champions strategic partners within various divisions, to encourage and foster the utilization of strategic partnerships to create, enhance, and promote the corporate business objectives. * Develops and maintains a current awareness and understanding of strategic partnering trends and marketing best practices to recommend various improvements and enhancements to existing partnership strategies and program initiatives. * Establishes processes, controls, and measures for financial tracking, reporting and reconciliations; monitors partnership activation contracts and agreements, raising awareness of issues and possible financial impacts quickly to mitigate risk and loss. Including the strategic partner payment schedules. * Monitors and manages the terms of the Account Management budget as it relates to strategic partner activations and costs to implement partnership agreements, e.g., production charges and variances in creative costs. * Provides leadership and guidance to internal stakeholders and external marketing vendors. What Skills and Qualifications Do I Need? * Completion of a degree in Marketing, Communications – or a combination of education, training and experience deemed equivalent. * Demonstrated experience/training in progressively more senior roles in marketing and/or advertising managing multiple high-profile corporate partners while maximizing revenue. * Knowledge of the importance and impact of strategic corporate partnerships * Knowledge and expertise to manage a large profile of corporate clients with complex contractual agreements involving multiple stakeholders. * Expertise in managing and monitoring marketing or business contracts and agreements, to ensure that the outcomes are delivered and executed. * Strong communication and collaboration skills to facilitate the achievement of partners’ goals and objectives by providing expert marketing advice and guidance. * Interpersonal and presentation skills to manage a broad range of stakeholders and develop presentations, memos, and briefs for senior management audiences. Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations. Accommodation: Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [email protected]. Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER. #LI-MM3

The Account Manager is responsible for leading and executing initiatives related to strategic partnerships to ensure effective collaboration and sustained growth. They manage partner contracts, develop activation strategies, and collaborate with internal departments to maximize value-in-kind assets and corporate business goals.

Candidates must have a degree in Marketing or Communications, or an equivalent combination of education and experience. The role requires demonstrated expertise in managing high-profile corporate partners, complex contractual agreements, and marketing or advertising programs.

• CommunicationSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account management
• Strategic partnerships
• Marketing strategy
• Contract management
• Advertising
• Stakeholder management
• Financial tracking
• Project management
• Communication
• Presentation skills
• Relationship building
• Business planning
• Vendor management
• Marketing advice
• Strategic counsel
• External Marketing
• Media Relations
• Risk Mitigation
• Financial Tracking
• Account Management
• Management
• Business Planning
• Customer Service
• Payment Systems
• Equities
• Sales
• Leadership
• Marketing
• Internal Communications
• Legislation
• Marketing Communications
• Memos
• Presentations
• Strategic Partnership
• Timelines
• Collaboration

• Marketing
• Management & Leadership
• Government & Public Sector
• Transportation
• Customer Service & Support
• Service Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

2 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine