Team Leader

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Company Description Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere. Additional Information We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank. Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them! Wagestream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more… Qualifications As a Team Leader, you will… Provide customers with a heartfelt and memorable experience each and every time they visit. Deputise for the management team and resolve any issues that arise in their absence. Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork. Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible. What You’ll Bring… A great eye for detail, making sure every pint is poured to perfection. Be a role model to the team on giving great service and making sure every customer receives a warm welcome. An ability to think on your feet and adapt to whatever challenges arise during a busy shift. A positive can-do attitude and be a real team player.

Lead the team by example to ensure smooth shift operations and maintain high service standards. Manage bar safety, cleanliness, and legal compliance while deputising for management when necessary.

The ideal candidate will be a proactive role model with a positive attitude and strong attention to detail. You must be able to think on your feet to handle challenges during busy shifts and provide a memorable customer experience.

• Competitive salary • Pension contribution • Training and development • 33% discount for employee and 15% for loved ones on all brands • Free employee assistance program • 50% discount for employee and 25% for loved ones at Greene King Inns and hotels • Refer a friend bonus up to £1,500 • Wagestream access to wages before payday • Retail discounts up to 30% at Superdrug • Exclusive discounts with Three Mobile

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team Leadership
• Customer Service
• Shift Coordination
• Conflict Resolution
• Bar Management
• Health and Safety Compliance
• Attention to Detail
• Problem Solving
• Adaptability
• Teamwork

• Hospitality
• Management & Leadership
• Food & Beverage
• Customer Service & Support

Expérience minimale

2+ ans

Postuler avant le

15 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level