Community Experience Representative

The Miles Nadal JCC (MNjcc) is a vibrant and welcoming hub that celebrates diversity, promotes wellness, and fosters a strong sense of community. Located in the heart of downtown Toronto, we offer inclusive programs in fitness, arts and culture, education, and Jewish life, serving people of all backgrounds and abilities. By joining this dynamic Centre of wellness, culture, community and belonging, you will contribute to the well-being of the community and the fibre of a strong and vibrant downtown core. Position Summary The Community Experience Representative supports a welcoming and efficient experience by responding to general information phone calls and emails, receiving and routing parcels and correspondence, resolving routine service issues, and escalating matters that require additional support or decision-making. Reporting to the Senior Manager, Membership and Community Experience, and works with Supervisors on the Membership and Community Experience team, this part-time position provides front-line concierge and customer service support to members, guests, staff, vendors, and visitors at the MNjcc. The position maintains current knowledge of MNjcc programs, events, services, and facilities and provides tours to prospective members and visitors. The role works with staff across the MNjcc to provide accurate information and coordinate responses to member and guest needs. All work within the organization ladders up to the strategic plan. Schedule Information Part-time, hourly, as scheduled Schedule includes rotating hours based on operational needs This position is an in-person role and requires working on-site Primary Duties And Responsibilities Apply MNjcc Customer Service Standards by communicating openly, building positive interactions, responding to requests, and following through on service needs. Provide professional and helpful service to members, guests, staff, and visitors regarding MNjcc policies, procedures, programs, services, and daily operations. Maintain current knowledge of MNjcc programs, activities, services, and special events to provide accurate information and respond to inquiries. Complete facility opening and closing procedures, as assigned, including phone and voicemail procedures, facility checks, and securing designated areas. Respond to frequently asked questions and refer inquiries to appropriate internal departments or external resources when required. Process program registrations and related payments in accordance with established procedures. Process sales for guest passes, theatre tickets, drop-in passes, and other applicable products or services. Support membership, program, and ticket sales by providing information and identifying relevant programs and services. Receive, document, and respond to member and guest concerns; resolve routine issues within the scope of the role and escalate matters requiring additional support. Provide professional telephone service by screening and directing calls and recording accurate messages when required. Follow established facility access procedures, including member sign-in, guest registration, visitor identification, and access to designated areas. Follow the MNjcc Code of Conduct and applicable workplace policies and procedures, and report incidents or concerns to the appropriate manager. Provide facility tours and guidance to prospective members, guests, and visitors. Complete other related duties within the scope of the position as assigned by the manager. Expectations Maintain professional and timely communication with community members, partners and staff. Communicate clearly and effectively, both in writing and in person Demonstrate professionalism, reliability, and accountability in all aspects of the position Build and maintain strong working relationships across all levels of the organization Maintain a calm and focused approach in fast-paced or changing environments Abide by the MNjcc policies and the Code of Conduct Attend staff training functions and meetings Some duties and responsibilities may change or be added from time to time, provided such changes are reasonable and consistent with the nature of the role Qualifications Ability to meet scheduled work times and maintain reliable attendance. Strong verbal and written communication skills, including communication by phone, email, and in person. Ability to learn and maintain current knowledge of MNjcc programs, services, policies, and procedures. Ability to provide accurate and timely information to members, guests, staff, and visitors. Experience building relationships and engaging diverse community members Knowledge of Microsoft 365 software – Outlook, Word, and Excel and technical confidence to learn organization software Must be legally eligible to work in Canada. Salary and Benefits $18.50/hour Membership for yourself at the MNjcc fitness Centre Access to MNjcc employee discounts and programs What we offer The opportunity to work alongside a collaborative team supporting programs, with opportunities for professional development. A workplace that embraces diversity, inclusion, and belonging. Email resume and cover letter to [email protected] with the subject – “Community Experience Representative - Application”. Please let us know how you heard about the position. Applications will be reviewed on a rolling basis until the position is filled. Please note, while we appreciate everyone who applies, we are only able to respond to applicants moving to the next stage of the recruitment process. At the MNjcc, we believe strongly in personal connections, and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience. Alternate Formats And Accommodation Miles Nadal JCC values inclusivity, collaboration, physical and mental wellness, and fosters the growth and development of staff. We encourage applications from individuals who demonstrate a commitment to upholding the values of equity, diversity, accessibility and inclusion and will contribute to our inclusive environment. You can learn more about our commitments here: https://www.mnjcc.org/learn-about-the-j. The MNjcc welcomes and encourages applications from racialized persons/persons of colour, women, Indigenous peoples, persons with disabilities, LGBTQ2S+ persons, people of any and no faith, and others who reflect the diversity of our community, our city, and our country. Alternate Formats And Accommodation For Individuals With Disabilities The MNjcc is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and aims to ensure that dignity, integration, and equality of opportunity are embedded in all aspects of our organization's culture. In accordance with the AODA, accommodation will be provided throughout the recruitment process for applicants with disabilities. Our human resources department will work with you to arrange reasonable and appropriate accommodation. Please contact David Krygier-Baum at: (416) 924-6211 x6213; [email protected]; or in person by appointment.

Provide front-line concierge and customer service support to members and guests, including handling inquiries via phone and email. Manage facility access, process registrations and payments, and conduct tours for prospective members.

Candidates must be legally eligible to work in Canada and possess strong communication skills and proficiency in Microsoft 365. Experience in building relationships with diverse community members and the ability to maintain reliable attendance are required.

• Membership at the MNjcc fitness Centre • Employee discounts • Employee programs

• Service à la clientèleSouhaitée
• Microsoft ExcelSouhaitée
• Microsoft WordSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Verbal Communication
• Written Communication
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Relationship Building
• Conflict Resolution
• Payment Processing
• Front Desk Operations
• Concierge Services
• Administrative Support

• Customer Service & Support
• Administrative
• Social Services
• Sports & Recreation
• Hospitality

Expérience minimale

0+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level