Collections Officer / Accounting Officer Inter

Working Title: Collections Officer Job Class: Accounting Officer Intermediate Agency: Children Youth & Families Dept Job ID: 96616 Location: St. Paul Telework Eligible: Yes, up to 50% Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through September 2nd. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted. Date Posted: 08/27/2026 Closing Date: 09/10/2026 Hiring Agency/Seniority Unit: DCYF / DCYF Central Office MAPE Division/Unit: DCYF/ FOD Accounts Receivable Work Shift: Day Shift Days of Work: Monday - Friday Travel Required: No Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually Classified Status: Classified Bargaining Unit/Union: 214 - MAPE FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify. The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. *Telework (Within Minnesota or neighboring states) and flexible hours options are available.) This position exists to monitor delinquent debts owed to Department of Children Youth and Families, coordinate collection activities with Minnesota Department of Revenue, assist program area staff with collection activities, take appropriate actions for delinquent debts, and identify debts that qualify for write-off. This position is the subject matter expert regarding Minnesota Statues pertaining to debts owed, works with customers to establish payment plans, and is the primary backup for accounts receivable billing and receipting. Responsibilities Include Prepare documentation and necessary paperwork regarding past due debts. Monitor and collect on past due debts to Department of Children Youth and Families. Maintain communication with supervisor regarding the status of higher risk past due debts. Prepare requested reports. Locate customers through individual “skip-tracing” activities, DCYF Subsystems, DOR, Social Security Death Match, Internet, and any ongoing 3rd party investigations. Manage delinquent accounts of all complexity levels in which no voluntary compliance has been achieved, by verifying that all issues relating to the debt have been resolved so that collection can be initiated. Review, analyze, and audit delinquent account files referred to the AR unit from various DCYF programs. Coordinate various collection activities between DCYF and DOR including revenue recapture. Serve as subject matter expert and primary point of contact regarding referred debts. Provide backup support for AR Specialist to include completing payment worksheets, federal draw deposits, new invoice requests, deposit corrections, etc. Implement legal enforcement of delinquent accounts of all debt types for DCYF with particular familiarity of state rules, statutes, and department policies and procedures. Provide backup support to other staff in the accounts receivable unit for various daily or monthly tasks. Minimum Qualifications To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.** One (1) year experience in Accounting OR Three (3) years advanced technical, or paraprofessional experience in accounting; Experience Must Demonstrate The Following Working knowledge of SWIFT or other financial reporting systems. Analyzing Invoices, while determining causes of failures or issues and correcting them. Creating Invoice Request, Refund Request, Write-off Request, Adjustment Request and similar work Strong communication skills to interact effectively with internal staff, members, employers, state agencies, and financial institutions and to respond to and send correspondences. Skill in organization to manage workload [CB1.1], competing priorities, and still meet strict deadlines Bachelor’s degree in accounting, finance, or related field will substitute for 12 months experience or a master’s degree for 18 months. Preferred Qualifications Experience with entering accounts receivable billing and invoices in the State of Minnesota’s accounting system (SWIFT). Experience working with accounting, financial, or Customer Relationship Management (CRM) systems and the ability to analyze, reconcile, and interpret financial data. Skilled in preparing and interpreting fiscal records and reports, recognize problems, and effect solutions. Skilled in problem resolution in order to work with minimal supervision, analyze the situation, develop alternatives, effectively recommend solutions, and implement approved actions. Experience in initiating and monitoring payment plans. Experience working in the Minnesota Department of Revenue E-Services (collection) Sites or a comparable system/site. Variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components: Reference check Criminal Background check Fingerprinting check (MNJIS/CJIS) Driver’s License Check Personnel File Review: all current and former public sector employees Additional assessment may be required during the interview process How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about this position, contact Craig Blichfeldt at [email protected] To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Richard Howatt at [email protected]. If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Children, Youth and Families ADA Coordinator at 651-431-4945 or DCYF ADA at [email protected]. About Children Youth & Families Dept Our state depends on the success of Minnesota children, youth and families. The Department of Children, Youth, and Families puts children at the center of state government, creating a permanent state agency and commissioner focused on elevating children and families in policy and budget decisions. This realigns state government to advance equitable outcomes for children, youth, and families through transformative, partnership-driven policies, programs and practices. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your Benefits May Include Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) For Work/life Support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.

Monitor and collect delinquent debts owed to the Department of Children Youth and Families while coordinating activities with the Minnesota Department of Revenue. Serve as a subject matter expert on debt statutes and provide backup support for accounts receivable billing and receipting.

Requires one year of accounting experience or three years of advanced technical accounting experience, with a bachelor's degree potentially substituting for some experience. Must demonstrate proficiency in financial reporting systems, invoice analysis, and strong communication skills.

• Paid Vacation • Sick Leave • Paid Holidays • Medical Insurance • Dental Insurance • Vision Insurance • Prescription Drug Plans • Fertility Care • Diabetes Care • Orthodontic Care • Paid Parental Leave • Pension Plan • Employer Paid Life Insurance • Short-term Disability Insurance • Long-term Disability Insurance • Tax-free Expense Accounts • Employee Assistance Program • Tuition Reimbursement

• CollectionsSouhaitée
• Sens de l’organisationSouhaitée
• Financial ReportingSouhaitée
• SwiftSouhaitée
• Accounts receivableSouhaitée
• CommunicationSouhaitée
• AuditSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Collections
• Accounts Receivable
• Financial Reporting
• Invoice Analysis
• Skip-tracing
• Payment Plan Negotiation
• SWIFT
• Audit
• Communication
• Organization
• Reconciliation
• Fiscal Reporting

• Finance & Accounting
• Government & Public Sector
• Social Services
• Administrative

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

26 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine

Niveau d’expérience

Entry level