Support Engineer

Why Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you'll work on here Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product Responding to product and technical questions through our support inbox with speed, precision, and care What you’ll bring to the table Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt Has directly owned a customer relationship or support queue - not just contributed to one Ability to diagnose and resolve technical issues end-to-end, independently Exposure to AI tooling, automations, or LLM-based workflows - you've built something with them, not just used them Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to A builder mindset - you see a manual process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice. For this role, we prefer candidates based in the PST time zone. Company Benefits: Competitive compensation and equity 20 days paid time off every year 401k or RRSP $420/mo. wellness stipend 100% coverage for Health, dental, vision Free Ubers to and from work Free lunch and dinners Annual team offsite (previously went to Alaska, Hawaii)

The Support Engineer will partner with engineering to resolve issues and implement fixes directly. They will also build AI-powered tools and identify patterns in support cases to improve overall efficiency.

Candidates should have a strong engineering foundation, preferably with a CS degree or relevant experience. Experience in a technical support role and exceptional written communication skills are also important.

• Competitive Compensation • Equity • Paid Time Off • 401k • Wellness Stipend • Health Insurance • Dental Insurance • Vision Insurance • Free Ubers • Free Lunch • Free Dinners • Annual Team Offsite

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Engineering Foundation
• Technical Support
• Customer Relationship Management
• Technical Issue Diagnosis
• AI Tooling
• Automation
• Written Communication
• Builder Mindset

• Technology
• Customer Service & Support
• Engineering

Formation minimale

Baccalauréat

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada

Mode de candidature

La candidature directe est offerte