IT Manager

Modern Niagara Building Services, a proud part of BCTS, is a trusted partner for building owners and facility managers across Ontario. We deliver tailored building services that help commercial, institutional, industrial, healthcare, and residential facilities operate safely, efficiently, and sustainably. From proactive maintenance and 24/7 emergency service to HVAC, plumbing, electrical systems, building automation, energy optimization, and facility support, we help our customers maximize building performance throughout the entire lifecycle of their assets. At Modern Niagara Building Services, our people are at the heart of everything we do. Backed by the strength and resources of BCTS, we foster a collaborative, safety-first culture where innovation, accountability, and exceptional customer service drive our success. We are committed to creating an environment where employees can grow their careers while delivering reliable, responsive solutions that keep our customers' buildings operating at their best. The Estimating Coordinator supports the estimating team by coordinating bid documents, maintaining estimate folders and bid records, monitoring tender sites, and helping ensure pricing, tender requirements, and submission materials are organized and up to date. This role helps keep the estimating process moving smoothly from bid review through submission and post-bid support. The IT Manager provides leadership and operational oversight for Modern Niagara Building Services' Information Technology function, ensuring reliable, secure, and efficient technology services that support business operations across the organization. Working closely with the Corporate IT Director and Corporate IT team, this role leads the local IT and Helpdesk team while managing day-to-day support, infrastructure, technology assets, security compliance, and local IT initiatives. Success in this role means delivering exceptional IT service, maintaining secure and reliable technology environments, and aligning local operations with Corporate IT strategy and standards. Why This Role Matters to Modern Niagara The IT Manager plays a critical role in enabling employees and business operations through dependable technology, responsive support, and strong technical leadership. By ensuring secure, efficient, and standardized IT services, this role helps minimize operational disruption, supports organizational growth and integration initiatives, and advances Modern Niagara's long-term technology strategy. Key Impact / Purpose * Deliver reliable, secure, and efficient IT services that enable employees and support business operations across Modern Niagara Building Services. * Lead and develop the local IT and Helpdesk team while fostering a responsive, customer-focused support environment. * Strengthen organizational technology capabilities by maintaining secure infrastructure, supporting corporate initiatives, and driving continuous improvement. Duties and Responsibilities * Lead the day-to-day operations of the local IT and Helpdesk team by setting priorities, coordinating workloads, mentoring team members, and monitoring service performance. * Serve as the primary technical leadership contact for local IT operations while collaborating closely with the Corporate IT Director and Corporate IT team. * Act as the escalation point for complex or high-priority technical issues and ensure timely resolution. * Provide technical support for hardware, software, networking, operating systems, and end-user technologies. * Monitor helpdesk performance, ticket volumes, response times, and service levels while identifying opportunities for continuous improvement. * Deploy, configure, maintain, and support desktops, laptops, mobile devices, peripherals, and other technology assets in accordance with Corporate IT standards. * Maintain accurate inventories of hardware, software, licensing, and technology assets. * Coordinate hardware lifecycle planning, equipment refresh programs, and technology deployments. * Ensure compliance with Corporate IT policies, cybersecurity standards, patch management, endpoint protection, and user access controls. * Manage employee onboarding and offboarding processes, including technology provisioning, equipment deployment, and account management. * Support local infrastructure initiatives, organizational integrations, and technology modernization projects while identifying operational risks and dependencies. * Collaborate with Corporate IT to support infrastructure improvements, system integrations, and strategic technology initiatives. * Assist with vendor relationships, software licensing, technology procurement, and budget planning. * Maintain accurate documentation within the IT ticketing system, including issue resolution, remediation activities, and service records. * Prepare and communicate regular reporting on helpdesk performance, service metrics, open issues, and team activities. * Identify opportunities to improve IT processes, user experience, operational efficiency, and technology reliability. * Travel to Modern Niagara locations across Canada as required to support business operations and technology initiatives. * Perform other related duties in support of Information Technology operations. Must Haves * Bachelor's degree or diploma in Information Technology, Computer Science, or a related discipline, or a minimum of five years of equivalent Information Technology experience. * Previous experience leading or supervising an IT support or technical services team. * Strong technical knowledge of computer hardware, operating systems, networking, software, and end-user technologies. * Experience supporting IT helpdesk operations and service level management. * Experience with Microsoft Azure cloud technologies, including Microsoft Intune, Exchange Online, SharePoint, OneDrive, and Microsoft 365 administration. * Working knowledge of IT security best practices, including endpoint protection, patch management, identity and access management, and cybersecurity principles. * Strong troubleshooting, analytical, and problem-solving skills. * Excellent communication, interpersonal, organizational, and customer service skills. * Ability to manage multiple priorities and adapt in a fast-paced environment. * Willingness and ability to travel to Modern Niagara locations across Canada as required. Nice to Haves * Experience supporting mergers, acquisitions, or organizational integration projects. * Experience working within a multi-location or matrix reporting environment. * Exposure to vendor management, software licensing, procurement, and IT budgeting. * Experience supporting infrastructure modernization and cloud transformation initiatives. * Microsoft certifications (Azure, Microsoft 365, Intune, or related technologies). * ITIL Foundation or other IT Service Management certification. * Experience within the construction, engineering, or building services industry. This is a new position. Expected annual compensation: $XXX,XXX – $XXX,XXX Modern Niagara offers a competitive total compensation package including: * Defined Contribution Pension Plan with a generous employer contribution * Flexible Health and Dental benefits with tiered options to meet the needs of you and your family * An annual health spending account to support your overall wellness * 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services * A competitive vacation package with additional vacation granted throughout your tenure with the organization. * Employer Paid Parental Leave Top Up * Annual Community Day dedicated to volunteering and giving back to the communities where we live and work * Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing. About Modern Niagara Who We Are Modern Niagara helps building owners, managers, and general contractors meet the mechanical, and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. We build for life. Our Culture & Values We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards. Diversity, Equity & Inclusion at Modern Niagara We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at [email protected] [[email protected]] so we can make appropriate arrangements. We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

The IT Manager provides leadership and operational oversight for the organization's IT function, managing the local IT and Helpdesk team. They ensure reliable, secure technology services while collaborating with Corporate IT to support business operations and infrastructure initiatives.

Candidates must have a degree or diploma in IT or at least five years of equivalent experience, along with proven leadership skills. Proficiency in Microsoft Azure, M365, and IT security best practices is required, as is the ability to travel to various company locations.

• Defined Contribution Pension Plan • Flexible Health and Dental benefits • Health spending account • Employee and Family Assistance Program • Vacation package • Employer Paid Parental Leave Top Up • Annual Community Day • Corporate Discounts

• Microsoft AzureSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IT Leadership
• Helpdesk Management
• Microsoft Azure
• Microsoft 365
• Network Administration
• Cybersecurity
• Hardware Lifecycle Management
• Vendor Management
• Budget Planning
• Troubleshooting
• Analytical Skills
• Problem-solving
• Communication
• Interpersonal Skills
• Project Management
• Identity and Access Management
• Energy Efficiency Improvement
• Operational Efficiency
• ITIL Foundation Certification
• Technical Issues
• Industry Standards
• Professionalism
• Accountability
• IT Security
• Business Operations
• Patch Management
• Endpoint Security
• Office 365 Exchange Online
• Technical Leadership
• Planning
• Access Controls
• Account Management
• Mergers And Acquisitions
• HVAC
• Budgeting
• Technical Support
• Building Performance
• Building Management System
• Construction
• Customer Service
• Procurement
• Computer Science
• Computer Networks
• Computer Hardware
• Information Technology
• Construction Engineering
• Continuous Improvement Process
• Cyber Security
• Operating Systems
• Discounts And Allowances

• Technology
• Management & Leadership
• Customer Service & Support
• Construction
• IT Manager
• Information and Communications Technology Service Managers
• Information Technology Project Managers
• Computer Occupations, All Other

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine