Dispatcher

Dispatcher Department: Operations Reports to: Dispatch Supervisor Location: 7 Tristan Court, Nepean Position Summary The Dispatcher plays a key role in ensuring the efficient, safe, and timely delivery of materials to our customers. Working closely with drivers, warehouse, sales, and customer service teams, the Dispatcher coordinates all deliveries, pickups, and yard activities while maintaining a high standard of communication and customer satisfaction. At Morin Supply, we aim to be the easiest building supply company to deal with, and the dispatch team is central to that mission. Key Responsibilities Delivery Planning & Coordination Schedule, organize, and prioritize deliveries based on order deadlines, truck availability, and customer requirements. Optimize truck routes for efficiency, fuel savings, and on-time performance. Assign deliveries to appropriate vehicles (boom trucks, flatbeds, Moffetts) based on order size, site access, and delivery conditions. Communicate with drivers throughout the day to manage changing priorities and ensure service standards Yard Coordination & Prioritization Coordinate closely with the yard team to ensure orders are picked, staged, and loaded according to the delivery schedule. Prioritize picking lists based on truck routes, customer urgency, and time-sensitive deliveries. Monitor yard workflow to avoid bottlenecks and ensure optimal use of manpower and equipment. Communicate proactively with the Yard Supervisor to resolve issues impacting delivery timelines. Communication & Customer Service Act as the main point of contact for delivery-related inquiries from customers, drivers, and internal teams. Provide proactive updates to sales or customers regarding delays, site restrictions, or safety issues. Maintain professionalism and calm under pressure in fast-paced environments Documentation & System Management Review and release delivery tickets through the ERP. Track delivery progress and record completion notes or exceptions. Ensure compliance with established cut-off times. Maintain accurate truck logs, delivery reports, and service records. Safety & Compliance Ensure drivers and yard personnel follow all DOT and company safety regulations. Support pre-trip and post-trip inspection compliance. Report safety concerns, site hazards, or equipment issues immediately Other Carries out other tasks and responsibilities as needed to support day-to-day operations, deliveries, and overall business needs. Must be available to work one mandatory Saturday in July, prior to the Civic Holiday weekend, to support annual inventory activities. Other duties as required to support the needs of the business Education High School diploma or general education degree (GED) Skills & Qualifications 2+ years of experience in dispatch, logistics, or transportation (construction supply experience preferred). Strong organizational and multitasking skills. Experience coordinating yard and delivery operations. Proficient with routing tools and ERP systems (Biztrack experience is an asset). Excellent communication skills in English (French is required for Gatineau operations). Strong problem-solving and decision-making abilities under time pressure. Knowledge of local geography (Ottawa-Gatineau area) Key Competencies Team-oriented with a strong sense of responsibility and urgency. Has a customer-focused mindset and understands that every delivery impacts the customer’s job site. Adaptable to changing priorities and unexpected challenges. Committed to Morin Supply’s core value: “Be the easiest to deal with.” Working Conditions Fast-paced office environment located near the yard/warehouse operations. Regular interaction with drivers, yard staff, customers, and operations teams. Standard hours: Monday to Friday, with occasional early start or overtime during peak periods. Morin Supply is an equal opportunity employer committed to building a diverse workforce. We welcome applications from women, Indigenous peoples, Black and racialized communities, persons with disabilities, people from gender-diverse communities, and individuals with intersectional identities. We are committed to an inclusive selection process and a barrier-free workplace. We thank all applicants for their interest. Only those selected for an interview will be contacted. All information collected during the recruitment process will be handled in accordance with applicable privacy legislation in Ontario and Quebec. Offers of employment may be subject to reference checks, verification of qualifications, and role-specific requirements such as driving record checks or safety certifications, where applicable. Accessibility & AODA Compliance Morin Supply is committed to creating an accessible and inclusive workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we will provide accommodation throughout all stages of the recruitment, selection, and employment process upon request. If you require accommodation, please inform Human Resources and we will work with you to meet your needs in a manner that respects dignity, independence, integration, and equal opportunity.

The Dispatcher coordinates the efficient delivery of materials by scheduling truck routes and prioritizing yard activities. They serve as the primary point of contact for drivers, customers, and internal teams to ensure timely service and safety compliance.

Candidates need a high school diploma and at least 2 years of experience in dispatch or logistics, preferably within the construction supply industry. Proficiency in ERP systems and strong knowledge of the Ottawa-Gatineau geography are required.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dispatching
• Logistics Coordination
• Route Optimization
• ERP Systems
• Customer Service
• Yard Management
• Problem Solving
• Multitasking
• DOT Regulations
• Communication
• Decision Making
• Time Management
• Pre-Trip And Post-Trip Vehicle Inspections
• Compliance Reporting
• Workplace Inclusivity
• Composure
• Good Driving Record
• Professionalism
• Workflow Management
• Warehouse Operations
• Service Standards
• Planning
• Business Education
• Occupational Safety And Health
• English Language
• Enterprise Resource Planning
• Sales
• Flatbed Truck Operation
• French Language
• Geography
• Warehousing
• Operations
• On-Time Performance
• Team Oriented
• Coordinating
• Prioritization
• Calmness Under Pressure

• Logistics
• Transportation
• Construction
• Customer Service & Support
• Administrative
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine