Customer Experience Representative

Job Title Customer Experience Representative Job Type Flexible Union MRSA Salary Grade Flexible / Casual Classification (Salary Grade) SAD01 Administrative Services (Salary Grade 12) Hybrid Work This position is ineligible Position End Date 12/31/2026 Location MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary) About This Position About the Role As a Customer Experience Representative working for Cougars Athletics and Recreation at Mount Royal University, reporting to the Customer Experience Coordinator, you will play a key role in our dynamic programs and services team. Our team is motivated by a shared purpose: to inspire individuals to move towards becoming their best selves. We are dedicated to creating an environment where everyone feels welcome, valued, and empowered. In this role, you will help foster a culture of authenticity, personal growth, community connection, inclusivity, and belonging. This is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. Responsibilities Customer Assistance: Provide exceptional service to customers both in-person and over the phone, including support with account creation, program registration, membership purchases, day pass sales, locker memberships, and POS transactions using our recreation management software (ActiveNet). Daily operations such as cleaning and laundry, locker and facility checks. Equipment Lending: Manage and facilitate the lending of equipment to customers as needed. Check-In Support: This position assists students, employees, members, and rental groups with check-in procedures and provides guidance to relevant areas and services on campus. First-Aid Response: Respond to and assist with various first-aid incidents, ensuring a safe environment for all patrons. Facility Tours: Conduct engaging and informative tours of the Recreation Centre upon request. Facility Setup: Assist with setting up the facility for programs and rental groups, ensuring that equipment is properly arranged and the area is clean and prepared for use. Qualifications Minimum High School diploma, plus additional course work. 6 - 12 months of related experience. Available to work at least one weekly shift, including mornings, evenings and weekends. Required Certification: Current Intermediate (Standard) First Aid & CPR-C Certification. Salary: $15.45 - $19.44 per hour Closing Date: Open until suitable candidates are found A (optional) cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, Coordinator, 1234.pdf). We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request. About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

Provide exceptional customer service for athletics and recreation services, including account management and POS transactions. Maintain facility operations through cleaning, equipment lending, and first-aid response.

Requires a high school diploma and 6-12 months of related experience. Must hold a current Intermediate (Standard) First Aid & CPR-C Certification.

• Service à la clientèleSouhaitée
• Premiers soinsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• POS Transactions
• ActiveNet
• First Aid
• CPR-C
• Facility Management
• Equipment Lending
• Account Management
• Program Registration
• Facility Tours

• Sports & Recreation
• Customer Service & Support
• Administrative
• Education

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Niveau d’expérience

Entry level