Fitness Centre Associate

Job Title Fitness Centre Associate Job Type Flexible Union MRSA Salary Grade Flexible / Casual Classification (Salary Grade) SAD01 Administrative Services (Salary Grade 12) Hybrid Work This position is ineligible Position End Date 4/30/2027 Location MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary) About This Position About the Role Working within Cougars Athletics & Recreation, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. The Fitness Centre Associate is a motivated and positive individual who takes pride in their work. They possess an outgoing, fun, and professional demeanour. In this role, you will be responsible for providing an exceptional customer experience to our members in support of our Recreation and Athletic programs. Your duties will include keeping the fitness areas clean, assisting with equipment usage, ensuring compliance with health and safety regulations and accessibility standards, and upholding facility rules and policies. Shifts occur between 6:00 AM and 11:00 PM, weekdays, and 8:00 AM and 8:00 PM, weekends; staff must be able to work shifts within this range. Responsibilities Fitness Operations & Supervision Active Supervision: Monitor fitness areas and patrons to ensure safety and enforce facility rules and regulations. Front Desk Operations: Manage the fitness center desk, greet patrons, answer questions, and oversee the check-in/check-out of equipment. Facility Maintenance: Ensure workout spaces remain clean, organized, and presentable at all times. Equipment Care: Conduct routine checks to identify, log, and report equipment requiring maintenance or repair. Customer Service & Administrative Support Client Relations: Address and resolve customer concerns with professionalism and empathy. Service Knowledge: Maintain up-to-date expertise on memberships, personal training packages, programs, and facility offerings to guide users. Event Support: Assist the Fitness Shift Lead with room and facility setups for fitness programs, rentals, courses, and special events. Team Collaboration: Execute additional operational tasks as assigned by shift leads, supervisors, and recreation staff. Safety & First Aid Emergency Response: Serve as an immediate responder for first aid incidents, providing prompt care and proper incident documentation. Qualifications Preferred: Health & Physical Education Degree or Kinesiology Degree (or working towards). Personal Fitness Trainer Diploma or equivalent (or working towards). Personal Trainer certification or in progress (e.g., C-SEP, ACE). Specialty certifications (e.g., Older Adult, Strength and Conditioning). Minimum Current Intermediate (Standard) First Aid with CPR-C or the ability to obtain certification within 60 days of employment. At least one year of experience in the fitness or recreation industry. Assets Knowledge of ActiveNet software. Excellent communication, organizational, and interpersonal skills. Customer service and conflict resolution experience. Salary: $15.45 - $19.44 per hour Closing Date: Open until a suitable candidate is found. A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_9999_CV.pdf). We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. If you require accommodation to participate in the recruitment process, please notify [email protected] and we will work together on your accommodation request. About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

The Fitness Centre Associate is responsible for providing an exceptional customer experience, monitoring fitness areas for safety, and enforcing facility rules. Key duties include managing front desk operations, maintaining equipment, and serving as a first responder for first aid incidents.

Candidates should ideally have a degree in Kinesiology or Health and Physical Education, along with personal trainer certifications and current First Aid/CPR-C. At least one year of experience in the fitness or recreation industry is preferred.

• Service à la clientèleSouhaitée
• Premiers soinsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Facility Maintenance
• First Aid
• CPR-C
• Conflict Resolution
• Active Supervision
• Equipment Maintenance
• Interpersonal Communication
• Organizational Skills
• Administrative Support

• Sports & Recreation
• Customer Service & Support
• Administrative
• Security & Safety
• Education

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Niveau d’expérience

Entry level