General Manager - Vancouver Flagship

Résumé du poste

The General Manager owns the overall performance, culture, and operational excellence of the Vancouver flagship store. They are responsible for leading the senior staff team, driving financial results, and ensuring an exceptional member experience.

Détails du poste

Why Join MEC At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail—and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community. What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention—prioritizing quality, performance, and sustainability—so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls. We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life—building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore. The Opportunity Our Vancouver store is MEC's flagship — the heart of our brand and one of the most iconic outdoor retail destinations in the country. This is where MEC's purpose comes to life at its fullest scale, in a city defined by mountains, ocean, and an outdoor-obsessed community. As General Manager, you own the performance, culture, and operational excellence of one of MEC's largest and most dynamic stores. You lead through others — setting the bar, building leadership capability, and holding your Senior Staff Team accountable for consistent execution. You're accountable for exceptional member experiences, strong financial results, and a safe, inclusive workplace that lives MEC's purpose and values. Department Managers and the AGM own day-to-day execution — you own the outcomes, at a scale and visibility that shapes how members across the country experience MEC. What You’ll Be Responsible For: Store Performance & Business Results * Own overall store performance, including sales, margin, profitability, labour, and inventory outcomes * Analyze P&L results and operational KPIs to identify trends, risks, and opportunities * Set clear performance expectations and hold leaders accountable for key metrics such as Sales vs. Budget, Conversion, ATV, UPT, Margin, and Labour Efficiency * Make informed decisions that balance member experience, employee engagement, and financial sustainability People Leadership, Engagement & Culture * Build and sustain an inclusive, respectful, and high-performing store culture aligned to MEC values * Lead, coach, and develop the Senior Staff Team, building leadership capability and succession readiness * Ensure fair, consistent execution of performance management, attendance management, and people practices * Partner with the People Business Manager and Regional Manager to ensure compliance with employment standards and policies Member Experience Leadership * Own the end-to-end member experience for the store * Champion MEC’s service standards, ensuring they are consistently trained, communicated, and delivered across all departments * Maintain a visible presence on the floor, reinforcing member-first behaviours and service expectations * Use observations and performance insights to identify gaps and drive targeted coaching through leaders Operational Excellence & Risk Management * Ensure consistent execution of operational, inventory, merchandising, visual, Tech Shop, and back-of-house standards * Hold the AGM and Department Managers accountable for operational performance, safety, and compliance * Oversee loss prevention, health & safety, and facilities outcomes, ensuring risks are identified and addressed * Partner with Support Office teams to ensure systems, product flow, and store operations are effectively supported Talent, Workforce & Capability * Own recruitment, onboarding, and development outcomes for the Senior Staff Team * Set expectations and hold leaders accountable for frontline hiring, onboarding, and training quality * Ensure workforce planning, scheduling, and coverage practices are fair, compliant, and aligned to business needs * Invest in learning and development to build capability, engagement, and long-term performance Community & Brand Leadership * Own the store’s community engagement strategy and outcomes * Ensure local outreach, partnerships, and member-facing events strengthen community connection and brand trust * Represent MEC’s values, brand, and purpose within the local community What You Bring * 5+ years of senior retail leadership experience (e.g., General Manager or equivalent) in a complex, customer-facing environment * Proven ability to lead leaders, build strong leadership teams, and drive engagement and performance * Strong business and financial acumen, with experience interpreting P&L results and operational KPIs * Demonstrated accountability for operational excellence, compliance, health & safety, and loss prevention * Strong coaching, communication, and stakeholder-management skills * Comfort operating in fast-paced, multi-department environments with competing priorities * Passion for the outdoor lifestyle and alignment with MEC’s purpose and values * Flexibility to work a retail leadership schedule, including evenings, weekends, and holidays Work Environment This is an active, hands-on leadership role requiring regular presence on the sales floor and in operational areas. The role includes standing, walking, lifting (up to 50 lbs), and navigating varied store environments while leading teams and overseeing daily operations. Our Commitment to Inclusion MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work. Compensation We offer a competitive salary of $106,000–$132,600, reflecting your experience and expertise, along with a comprehensive benefits package designed to support your life both on and off the trail.

Ce que vous ferez

The General Manager owns the overall performance, culture, and operational excellence of the Vancouver flagship store. They are responsible for leading the senior staff team, driving financial results, and ensuring an exceptional member experience.

Exigences

Candidates must have 5+ years of senior retail leadership experience in a complex, customer-facing environment. Strong business acumen, proven leadership capabilities, and a passion for the outdoor lifestyle are essential.

Avantages

• Comprehensive benefits package

Compétences indiquées

• Operational Excellence · Souhaitée
• Communication · Souhaitée
• Coaching · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail leadership
• Financial acumen
• P&L management
• Operational excellence
• Team development
• Performance management
• Customer experience
• Strategic planning
• Loss prevention
• Health and safety
• Stakeholder management
• Coaching
• Communication
• Workforce planning
• Community engagement
• Retail Operations
• Product Knowledge
• Financial Acumen
• Workplace Inclusivity
• Operational Performance Management
• Profit And Loss (P&L) Management
• Accountability
• Talent Recruitment
• Business Results
• Service Standards
• Labor Compliance
• Business Acumen
• Management
• Employee Engagement
• Performance Management
• Sales
• Leadership
• Key Performance Indicators (KPIs)
• Risk Management
• Loss Prevention
• Merchandising
• Employee Onboarding
• Operational Excellence
• Operations
• Product Flow Diagram
• Stakeholder Management
• Workforce Planning
• Team Building
• Team Leadership
• Visual Technology
• Scheduling

Domaines d’emploi

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Sports & Recreation
• Flagship General Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers