Program Manager

Mountain Plains CSSN Program Manager Grande Prairie, AB Mountain Plains Community Services Society of the North (MPCSSN) is a non-profit, charitable society governed by a volunteer Board of Directors. Our Society has operated numerous diverse community and family-focused programs that are designed to address the unique needs of the Northwest region of Alberta since 1972. Currently, we offer services in partnership with Alberta Health Services and Alberta Human Services. Mountain Plains CSSN is accredited by CARF International and is a member of the ALIGN Association of Community Services as well as the Children’s Welfare League of Canada. Role The Program Manager will work in alignment with the Agency’s Culture Code to provide Leadership to their team of Direct Support Professionals. The Program Manager will provide each team member with individualized investment opportunities to promote professional growth and capacity building. The Program Manager is responsible for program operations and service delivery and is accountable for meeting contracted program outcomes. The Program Manager will work in collaboration with Agency members, community partners, and funding bodies to develop and implement high quality services in support of vulnerable individuals in the Grande Prairie and surrounding area. The Program Manager will report to the Executive Leadership Team and will demonstrate a commitment to continuous growth as well as ownership over their actions and decision-making. Leadership Responsibilities To work in alignment with the Agency’s Vision, Ethical Code of Conduct, and Agency policies To provide Direct Support Professionals with regular supervisions utilizing Situational Leadership to encourage professional growth and capacity building To effectively collaborate with fellow Agency members, community partners and funders; to ensure that decision-making is reflective of both Agency and community expertise To foster a working environment that promotes Psychological Safety, teamwork, effective communication, and pride in service provision To demonstrate the ability to adjust following periods of tension; to engage in regular self-reflection and access and/or communicate professional support needs through appropriate channels To complete regular assessments on team performance and engagement; develop and execute action plans to celebrate wins and address concerns To provide 24/7 on-call support to program employees; to utilize on-call inquiries as opportunities for capacity building, consultation, and to provide immediate on-site support where necessary To participate in all aspects of the employee lifecycle, including hiring, onboarding, performance evaluations, performance management, and termination To anticipate the changing needs of the program and to manage priorities accordingly Service Delivery Responsibilities To develop and maintain high quality services in alignment with evidence-based frameworks, including Trauma-Informed Care, Person-Centered Approaches, Non-Violent Crisis Intervention, and Attachment Theory To coordinate and implement holistic services that meet the emotional, physical, spiritual, mental and social needs of persons-served To collaborate with funders and all other professional support teams to promote coordinated support plans and associated case trajectories To ensure Direct Support Professionals are trained and knowledgeable on the implementation of therapeutic intervention strategies To consistently monitor the effectiveness of intervention strategies utilized and adjust support plans in accordance with the changing needs of persons-served To maintain current knowledge of industry-accepted practices and evidence-based frameworks; attend all delegated training and professional development opportunities Operational Responsibilities To maintain hiring requirements in alignment with licensing standards; to coordinate mandatory training for Direct Support Professionals as needed To uphold program standards in alignment with accreditation standards, Agency policy, and the program’s contracted mandates To manage fiscal operations of the program, including the disbursement, recording, and accounting of funds for daily operations of the program To complete staff scheduling, accounting for the operational needs of the program, fiscal management of staffing dollars, and within the legal parameters of hours of work, overtime, and statutory holiday legislation; to assume frontline responsibilities where required To complete all required documentation to a high standard; this may include legal documentation, staff development notes, and service delivery reporting processes To ensure program practices follow all Health & Safety requirements; to coordinate facility maintenance as needed Our commitment to you: Annual Salary of $70,484.00 Core training in evidence-based frameworks as well as ongoing commitment to training and educational opportunities for your professional growth and development Comprehensive benefits package at three months of employment $500 Annual Wellness Spending benefit Up to $300 in monthly RRSP Matching at 6 months of employment Flexible scheduling Hiring requirements: Degree or 2 Year Diploma in Child and Youth Care, or related human services field. Valid Alberta Class 5 Driver’s License Driver’s Abstract Clear Criminal Records Check Clear Children’s Service Intervention Record Check. Vehicle Insurance stating $2 million liability and access to a vehicle Access to reliable vehicle

The Program Manager is responsible for overseeing program operations, service delivery, and ensuring contracted outcomes are met. They provide leadership to direct support professionals, manage fiscal operations, and collaborate with community partners to support vulnerable individuals.

Candidates must hold a degree or 2-year diploma in Child and Youth Care or a related human services field. A valid Alberta Class 5 Driver’s License, clear criminal record check, and access to a reliable vehicle are mandatory.

• Comprehensive benefits package • Annual wellness spending benefit • RRSP matching • Professional development opportunities • Flexible scheduling

• Travail d’équipeSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Program management
• Leadership
• Staff supervision
• Capacity building
• Performance management
• Crisis intervention
• Trauma-informed care
• Fiscal management
• Case management
• Communication
• Teamwork
• Strategic planning
• Documentation
• Health and safety compliance
• Facility Repair And Maintenance
• Therapeutic Interventions
• Trauma Informed Approaches
• Fiscal Management
• Reporting Processes
• Effective Communication
• Ethical Standards And Conduct
• Valid Driver's License
• Accounting
• Decision Making
• Training And Development
• Crisis Intervention
• Performance Management
• Psychology
• Human Services
• Employee Onboarding
• Operations
• Performance Review
• Program Management
• Situational Leadership Theory
• Team Performance Management
• Scheduling
• Program Standards

• Social Services
• Management & Leadership
• Healthcare
• Program Manager
• Program Manager (General)
• Policy and Planning Managers
• Managers, All Other

Formation minimale

Diplôme collégial

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine