Bilingual Client Account Representative (Pharma)

English/French Location: Mississauga, ON (Hybrid 3 days/week in office) Salary: $58,000-$65,000 plus bonus and profit sharing Who Are We? We are a strategic recruitment agency connecting skilled professionals with leading employers across Canada and the United States. We focus on both technical capability and cultural alignment to create lasting, successful placements. Why Are We Looking for You? We are supporting a well-established organization in the Canadian healthcare supply and distribution sector as it expands its bilingual client support team. This is a relationship-focused position and not a high-volume call centre role. You will manage important customer accounts, coordinate operational details, resolve issues, and build trusted relationships with healthcare partners. What’s In It for You? Performance-based annual bonus Group retirement savings plan with employer matching up to 3.5% Deferred profit-sharing plan Comprehensive health benefits 3 weeks of vacation Hybrid schedule with three days per week in the office after training A collaborative, close-knit office What Will You Do? Manage day-to-day activities for an assigned portfolio of manufacturer, hospital, and healthcare partner accounts. Build strong client relationships through proactive communication, responsive follow-up, and professional issue resolution. Coordinate account programs, product updates, onboarding activities, allocations, backorders, and special-order requirements. Prepare account information, performance data, reports, and presentation materials for recurring client meetings and business reviews. Work closely with customer service, finance, operations, logistics providers, and external stakeholders to keep business activities running smoothly. Investigate account concerns, coordinate dispute resolution, and escalate recurring or complex matters when required. Maintain accurate account records and ensure data integrity within ERP and order-management systems. Support process improvements, service standards, internal controls, and automation initiatives. Provide polished bilingual support in English and French, both written and verbal. Depending on the assigned stream, provide additional support related to pricing and contracts, special accounts and controlled products, or broader client relationship management. What Do You Bring? Fluency in English and French, with strong written and verbal communication skills in both languages. Post-secondary education; new graduates with relevant experience are encouraged to apply. Experience in customer service, account coordination, order management, sales support, administration, or a related client-facing role. Healthcare, pharmaceutical, medical distribution, hospital, or regulated-industry experience is preferred but not required. Experience using ERP, order-management, CRM, or similar business systems. A polished, professional approach and the confidence to work directly with customers and senior stakeholders. Strong organizational skills, accuracy, follow-through, and the ability to manage multiple priorities. The ability to work autonomously, apply good judgment, and ask thoughtful questions when support is needed. A collaborative mindset and an interest in working within a smaller, close-knit office environment. Availability to work in the office full-time during the training period before transitioning to the hybrid schedule. Recruitment Technology & AI Notice MT Talent Solutions may use artificial intelligence and other recruitment technologies to assist with candidate sourcing, resume review, communications, and administrative recruitment tasks. Our experienced recruitment professionals personally review candidates and make recommendations to our clients. Final hiring decisions are made by the hiring organization and are never based solely on automated systems. We are committed to fair, ethical, and inclusive hiring practices. #MT1

Manage a portfolio of healthcare and manufacturer accounts by coordinating operational details and resolving client issues. Prepare performance reports and collaborate with internal departments to ensure smooth business activities and data integrity.

Requires fluency in English and French and post-secondary education. Experience in customer service, account coordination, or a regulated industry like pharmaceuticals is preferred.

• Performance-based annual bonus • Group retirement savings plan with employer matching up to 3.5% • Deferred profit-sharing plan • Comprehensive health benefits • 3 weeks of vacation

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingual English and French
• Account Management
• Customer Service
• Order Management
• ERP Systems
• CRM Software
• Relationship Building
• Issue Resolution
• Data Integrity
• Professional Communication
• Organizational Skills
• Administrative Support

• Customer Service & Support
• Healthcare
• Logistics
• Administrative
• Sales

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

16 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine

Niveau d’expérience

Mid-Senior level