Inside Sales Rep / Parts Advisor

Located in Kelowna, British Columbia, Multi-Power Products Ltd. is a leading Canadian manufacturer of exploratory drilling and industrial equipment, including custom-built drilling machinery. With over 40 years of experience, Multi-Power prides itself on delivering high-quality products that exceed customer expectations. Our team, from designers to fabricators to management, takes a customer-first approach and upholds these values in every decision. Are you passionate about matching the right parts with the right machines? Do you thrive in an environment where problem-solving and customer satisfaction are top priorities? If so, we want you to join our dynamic Sales team. Duties/Responsibilities: Responding to Part Inquiries: Promptly respond to customer inquiries via phone, email, or walk-in regarding drilling equipment parts, pricing, availability, and technical specifications. Quoting and Pricing: Prepare and provide accurate price quotations to customers for drilling equipment parts & hydraulic components. Order Processing: Process customer orders for parts accurately and efficiently, including verifying order details, pricing, and shipping information, and coordinating with the staging for order fulfilment. Product Knowledge: Develop a comprehensive understanding of Multi-Power’s inventory of drilling equipment parts, including their specifications, compatibility with different equipment models, and applications. Technical Support: Provide technical assistance to customers regarding Multi-Power drilling equipment parts, including helping with part identification, compatibility issues, and troubleshooting. Customer Relationship Management: Cultivate strong relationships with customers by providing exceptional service, addressing concerns promptly, and following up on inquiries, orders, and part deliveries. Sales Support: Collaborate with the sales team to identify opportunities for up selling related parts or accessories to customers based on their needs and existing orders. Documentation and Record-Keeping: Maintain accurate records of customer interactions, orders, and inquiries. Complaint Resolution: Handle customer complaints and issues professionally and efficiently, working towards satisfactory resolutions and escalating complex issues to appropriate channels when necessary. Meeting Sales Goals: Work towards meeting or exceeding assigned sales goals and targets, contributing to the overall sales objectives of the company. Qualifications: Ambitious: a desire to improve sales goals, procedures & efficiencies Excellent communication skills Excellent customer service skills Good organizational skills Self-starter, self-motivated Able to work independently with minimal supervision and within the Sales team Computer literate (ERP, Microsoft 365) Previous Sales experience Drill parts sales experience an asset but not required Mechanical inclination an asset but not required Post-Secondary Training: not required but an asset High School graduate, Grade 12 Position Type: Salary, Full Time Hours are 8:00 a.m. to 5:00 p.m., Monday to Friday. MPP Paid Employment Packages Include: Health & Dental coverage Employee and Family Assistance Program RSP match program Monthly Membership to Community Athletics Gym Employer-paid Continuing Education Programs Career Advancement Employee Referral Benefits Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

The role involves responding to customer inquiries regarding drilling equipment parts, providing accurate quotes, and processing orders. It also requires providing technical support and maintaining strong customer relationships to meet sales goals.

Candidates should be high school graduates with previous sales experience and proficiency in ERP and Microsoft 365. Mechanical inclination and experience with drill parts are considered assets.

• Health & Dental Coverage • Employee And Family Assistance Program • Monthly Membership To Community Athletics Gym • Employer-paid Continuing Education Programs • Career Advancement • Employee Referral Benefits

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Inside Sales
• Parts Advising
• Customer Service
• Quoting And Pricing
• Order Processing
• Technical Support
• Customer Relationship Management
• ERP
• Microsoft 365
• Problem Solving
• Communication Skills
• Organizational Skills

• Sales
• Customer Service & Support
• Manufacturing
• Trades
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine