Guest Services Manager - Gahan House Nova Centre

Résumé du poste

The Guest Services Manager oversees front-of-house operations, including staffing, scheduling, and the reservation system to maximize efficiency. They are responsible for leading the host team and ensuring a high-quality, memorable guest experience from arrival to departure.

Détails du poste

At Murphy Hospitality Group, we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG, it's all about the people! Gahan House Nova Centre At the Gahan House, we believe in great beer, great food, and providing the highest level of service through our genuine hospitality. We aim to elevate the brew-pub experience for every guest by using fresh local ingredients in both our handcrafted beers and delicious food. The 'Gahan Experience' is a memorable one and that's because of our people, beer, and food. The Guest Services Manager will work under the direction of the General Manager and with the front-of-the-house management team taking an active role in all aspects of restaurant operations, including, staffing, scheduling, cost controls, staff training, and administration. The Assistant Manager will be responsible for overseeing team members and taking an active role during daily service, consistently providing quality service to our guests. As Guest Services Manager, You Will Demonstrate and communicate the Gahan vision to all team members and lead by example. Lead, coach, and develop the Host team, ensuring exceptional first and last impressions for every guest. Oversee the restaurant's reservation system, managing bookings strategically to maximize guest satisfaction, service flow, and operational efficiency. Own the guest experience from reservation to departure by anticipating guest needs, resolving concerns, and creating memorable experiences. Ensure team members provide a memorable guest experience through coaching and by fostering a positive working culture that reinforces Murphy Hospitality Group's values every day. Work with the General Manager and management team to achieve operational goals across restaurant operations, marketing, human resources, financial performance, and cost controls. Champion a culture centered around memorable guest experiences, craft beer, and quality food. Handle guest and team member concerns through effective conflict resolution and problem-solving. Continuously improve front-of-house operations, productivity, and service standards. Perform front-of-house duties as required, including hosting, bartending, serving, and expediting. Build and maintain authentic relationships with guests and team members. Who You Are Demonstrate strong verbal and written communication skills. Ability to multitask in a fast-paced environment, juggling different priorities. Strong organizational skills. Passion for creating memorable guest experiences. A goal-oriented individual with a desire for personal and professional development within the hospitality industry. What You Bring 2 years of experience working in a full-service high-volume restaurant Post-secondary diploma/degree in business or hospitality is an asset 1+ years of experience in front-of-house restaurant management considered a strong asset What We Offer Growth and professional development opportunities Employee Family Assistance Programs Comprehensive Health, Vision, and Dental Benefits MHG Wellness & Fitness programs Discounts from local shops and MHG locations

Ce que vous ferez

The Guest Services Manager oversees front-of-house operations, including staffing, scheduling, and the reservation system to maximize efficiency. They are responsible for leading the host team and ensuring a high-quality, memorable guest experience from arrival to departure.

Exigences

Candidates need at least 2 years of experience in a high-volume full-service restaurant, with management experience and a business or hospitality degree being strong assets. Strong communication, organizational skills, and a passion for the hospitality industry are required.

Avantages

• Growth and professional development opportunities • Employee Family Assistance Programs • Comprehensive Health Benefits • Vision Benefits • Dental Benefits • MHG Wellness & Fitness programs • Discounts from local shops and MHG locations

Compétences indiquées

• Service à la clientèle · Souhaitée
• Operational Efficiency · Souhaitée
• Résolution de problèmes · Souhaitée
• Cost Control · Souhaitée
• Multitasking · Souhaitée
• Team Leadership · Souhaitée
• Communication Skills · Souhaitée
• scheduling · Souhaitée
• Service de bar · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Staffing
• Scheduling
• Cost Control
• Staff Training
• Reservation Management
• Conflict Resolution
• Problem Solving
• Customer Service
• Team Leadership
• Operational Efficiency
• Communication Skills
• Multitasking
• Organizational Skills
• Hospitality Management
• Bartending
• Serving

Domaines d’emploi

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support