Customer Service Agent, Financing

Base Rate: 24.5 Youtube Video As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. Your job Take calls from clients Answer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans) Listen to clients’ needs and offer personalized solutions Help clients use our banking applications Refer clients with specialized needs to the correct sector Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance. Your team Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. Learning and development You’ll start with a training program lasting 6 to 8 weeks. Your on-the-job training will focus on learning how to help clients over the phone, and you'll be supported by a trainer. We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training. Prerequisites High school diploma Customer service experience Aptitude for building strong relationships and proactively establishing ties with clients #sacF #CCSM Languages: French, English Reason to require this language: you will need to serve clients who speak a language other than French regularly. Required skills: Accountability, Client-focused, Communication, Detail-oriented, Driving Results, Empathy, Initiative, Learning Agility, Multitasking, Resiliency, Stress Management, Teamwork Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees. We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team? Join us!

Support clients with financing needs such as personal loans, lines of credit, and mortgages via a call centre. Provide personalized solutions, answer product questions, and assist clients with banking applications.

Requires a high school diploma and previous customer service experience. Candidates must be bilingual in French and English to serve a diverse client base.

• Health And Wellness Program • Flexible Group Insurance • Generous Pension Plan • Employee Share Ownership Plan • Employee And Family Assistance Program • Preferential Banking Services • Involvement In Community Initiatives • Telemedicine Service • Virtual Sleep Clinic

• Travail d’équipeSouhaitée
• Detail-orientedSouhaitée
• CommunicationSouhaitée
• MultitaskingSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Accountability
• Client-focused
• Communication
• Detail-oriented
• Driving Results
• Empathy
• Initiative
• Learning Agility
• Multitasking
• Resiliency
• Stress Management
• Teamwork

• Customer Service & Support
• Finance & Accounting

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

5 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level