Account Manager

Résumé du poste

The Account Manager will own post-sale customer relationships to drive product adoption, retention, and expansion. They will serve as the primary point of contact, monitor account health, and collaborate with internal teams to influence the product roadmap.

Détails du poste

About NationGraph NationGraph is making public sector data accessible and actionable for businesses selling to cities, counties, state agencies, schools, and special districts. NationGraph’s data and intelligence engine provides buying signals derived from millions of public sector sources. Founded in 2024, NationGraph is dedicated to making uncommon knowledge common, because public data should actually be public. Learn more at nationgraph.com The Opportunity We're looking for an Account Manager to own post-sale customer relationships and drive adoption, retention, and expansion across our growing customer base. You'll be the primary point of contact for customers after they sign, ensuring they get value from NationGraph and grow with us. What You'll Do Own a portfolio of customer accounts, serving as their primary point of contact and trusted advisor Drive product adoption by running onboarding sessions, training users, and building custom workspace configurations Monitor account health using product usage data, signals, and regular check-ins to identify risks and expansion opportunities Manage renewals and upsells - ensuring customers see clear ROI and expanding seat counts and feature adoption Collaborate with sales, product, and engineering to relay customer feedback and influence the roadmap Build and maintain case studies and testimonials from happy customers to support marketing and sales efforts What We're Looking For 2+ years of experience in account management, customer success, or a related client-facing role in B2B SaaS The ability to retain and amplify revenue generation from your coverage Strong communication skills - you can explain complex product features clearly and build trust with stakeholders at all levels Experience managing a book of business with retention and expansion targets Comfort with data - you can pull usage reports, spot trends, and use data to drive conversations Proactive and organized - you follow up before being asked and nothing falls through the cracks Genuine interest in government, public sector, and technology Nice to Have Experience in govtech, edtech, or selling into SLED (state, local, education) markets Familiarity with CRM tools (HubSpot) and customer success platforms Experience with procurement data, government contracting, or public sector workflows Background in onboarding or training customers on technical products Benefits: Competitive salary + early-stage equity 💰 Unlimited PTO ✈️ High-quality health insurance, dental & vision coverage 🏥 Company provided lunches (Mon - Thur) 🍜 Our Interview Process We run a focused, high-signal process designed to be fast, thoughtful, and respectful of your time. Our goal is mutual clarity - not unnecessary hoops. Round 1: Intro Conversation (30 min video call) A short conversation to get to know each other. We’ll talk about your background, motivations, and what you’re looking for. You’ll learn more about us, the role, and how we work. Goal: Mutual fit and alignment on culture and values. Round 2: Deep Dive (30-60min) A working session where we explore your domain expertise and how you approach problems. This is not trivia or gotcha questions - we’re interested in how you think. Goal: Understand your depth, judgment, and problem-solving style. Round 3: Case Exercise (Take-home or live) A practical, real-world exercise that reflects the kind of work you’d do here. You may complete it asynchronously or live with us depending on the role. Goal: See what you can produce in your role. Round 4: Final Round You’ll spend with our founders, and dive deeper into how we’d work together. Goal: Final mutual evaluation and, if there’s strong alignment, an offer. Our Principles Speed: We aim to move from round to offer quickly, we appreciate your time. Respect: Every round has a clear purpose. No redundant interviews. Signal over ceremony: We care more about what you’ve built and how you think than where you went to school. Mutual evaluation: This is a two-way process. You’re interviewing us, too! Bar-raising: Every hire should make the team stronger. When in doubt, we pass. We’re flexible and supportive when working-from-home is needed to maintain a healthy, balanced work environment.

Ce que vous ferez

The Account Manager will own post-sale customer relationships to drive product adoption, retention, and expansion. They will serve as the primary point of contact, monitor account health, and collaborate with internal teams to influence the product roadmap.

Exigences

Candidates must have at least 2 years of experience in account management or customer success within a B2B SaaS environment. Strong communication skills, data proficiency, and a genuine interest in the public sector and government technology are required.

Avantages

• Competitive salary • Early-stage equity • Unlimited PTO • Health insurance • Dental coverage • Vision coverage • Company provided lunches

Compétences indiquées

• Training · Souhaitée
• Account Management · Souhaitée
• Analyse de données · Souhaitée
• Communication · Souhaitée
• Upselling · Souhaitée
• Stakeholder Management · Souhaitée
• Onboarding · Souhaitée
• CRM · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account management
• Customer success
• B2B SaaS
• Revenue retention
• Upselling
• Product adoption
• Data analysis
• Communication
• Stakeholder management
• CRM
• HubSpot
• Public sector workflows
• Government contracting
• Onboarding
• Training
• Problem Solving
• Software As A Service (SaaS)
• Workflow Management
• Procurement
• Influencing Skills
• Influencing Without Authority
• Relationship Building
• Marketing
• Customer Relationship Management
• Sales
• Customer Service
• Customer Success Management
• HubSpot CRM
• Account Management
• Case Study
• Business To Business
• Selling Techniques
• Government Contracting
• Product Adoption Strategies

Domaines d’emploi

• Sales
• Customer Service & Support
• Software
• Government & Public Sector
• Management & Leadership
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products