BILINGUAL Residential Support Worker / Intervenante

Résumé du poste

The Residential Support Worker provides front-line, trauma-informed support to clients while ensuring a safe and structured environment. Responsibilities include monitoring daily routines, responding to crisis situations, and maintaining accurate shift documentation.

Détails du poste

Residential Support Worker The Mission of the Native Women’s Shelter of Montreal is to provide a safe and supportive environment that strengthens cultural identity, self-esteem and independence for Indigenous women and their children. Our vision is to achieve balance through empowered healing. POSITION TITLE: Residential Support Worker (BILINGUAL) TYPE OF POSITION: Relief; On-call; weekdays, weekend LOCATION: CONFIDENTIAL (downtown Montreal) SALARY: $51,000 - 52,000 START DATE: As soon as possible PROBATION: Three (3) month probation period, after which an evaluation will be conducted. APPLICATION: Please send a cover letter, your Curriculum Vitae and two letters of reference to the attention of: The Native Women Shelter of Montreal hr@nwsm.info The Native Women’s Shelter of Montreal values diversity and equitable representation. While all qualified candidates are encouraged to apply, preference may be given to qualified Indigenous applicants. JOB SUMMARY The Residential Support Worker provides front-line, trauma-informed support to clients within the shelter, ensuring a safe, respectful, and structured environment. The role involves monitoring daily activities, supporting client routines, responding to crisis situations, and ensuring that house rules and policies are followed. DUTIES AND RESPONSIBILITIES Ensure that all rules and regulations are respected by clients Obtain update from previous shift; Provide update to next shift; Complete client intake and departure forms; Complete client “in” and “out” sheets; Monitor client’s medication; Read daily shift reports; Prepare and complete daily shift reports; Respond to crisis situations; Provide active and supportive listening; Answer telephones and record messages; Provide appropriate referrals to clients; Oversee wake-up routines of clients; Oversee breakfast routines; Clean rooms, which includes but is not limited to vacuuming, washing floors, do laundry, disinfect room; Participate in staff training; Maintain confidentiality; Be prepared to make responsible decisions on shift and follow through accordingly; Attend case Management; Follow the policy and procedures of the NWSM; Other related duties as required by the Executive Director. QUALIFICATIONS AND REQUIREMENTS Strong crisis intervention and conflict resolution skills Ability to provide trauma-informed and culturally sensitive support Active listening and strong interpersonal skills Ability to make sound decisions and work independently on shift Strong organizational and documentation skills Ability to manage multiple tasks in a fast-paced environment Teamwork and effective communication skills Knowledge of community resources and referral processes Ability to maintain professional boundaries and confidentiality Flexibility, reliability, and strong sense of responsibility Education & Experience DEC or Bachelor degree in Social Work, Psychology, Criminology, or a related field (or equivalent experience) 1 to 2 years of experiences working in a shelter, residential, or community-based setting (asset) 1 to 2 years experiences supporting vulnerable populations, including individuals experiencing crisis (asset) Training in crisis intervention, de-escalation, or trauma-informed care Knowledge of Indigenous communities, cultures, and realities Basic computer skills for documentation and reporting Bilingualism (French and English) Relief Workers must be available for all shifts (8-4, noon-8, 4-midnight and midnight-8) Monday – Sunday. Seniority will be respected by the date you were hired. However, if you turn down 3 consecutive shifts without a valid reason you will be placed at the bottom of the list for being contacted for covering shifts.

Ce que vous ferez

The Residential Support Worker provides front-line, trauma-informed support to clients while ensuring a safe and structured environment. Responsibilities include monitoring daily routines, responding to crisis situations, and maintaining accurate shift documentation.

Exigences

Candidates should possess a degree in Social Work, Psychology, Criminology, or a related field, along with 1 to 2 years of experience in a shelter or community-based setting. Strong crisis intervention skills and the ability to work effectively with Indigenous communities are essential requirements.

Compétences indiquées

• Gestion du temps · Souhaitée
• Travail d’équipe · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Crisis intervention
• Conflict resolution
• Trauma-informed care
• Active listening
• Interpersonal skills
• Documentation
• Case management
• De-escalation
• Cultural sensitivity
• Referral processes
• Confidentiality
• Time management
• Teamwork
• Communication skills
• Disinfecting
• Trauma Informed Approaches
• De-escalation Techniques
• Effective Communication
• Follow Through
• Bilingual (French/English)
• Active Listening
• Multilingualism
• Case Management
• Social Work
• Computer Literacy
• Conflict Resolution
• Criminology
• Crisis Intervention
• Psychology
• Interpersonal Communications
• Probation
• Trauma Care
• Cultural Sensitivity

Domaines d’emploi

• Social Services
• Healthcare
• Administrative
• Residential Support Worker
• Caregiver / Personal Care Aide
• Companions and Valets
• Personal Care Aides
• Home Health and Personal Care Aides