Team Leader Telemarketing

TEAM LEADER TELEMARKETING Job Summary The Team leader Telemarketing will lead and oversee the Telemarketing division in the selling of products to a list of qualified prospects. Education & Experience Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database. Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls. At least three years of successful telemarketing experience required. Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls Duties/Responsibilities Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas. Prepares and presents weekly and monthly sales reports. Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database. Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls. Resolvecustomer complaints and grievances. Perform other related duties as assigned. Supervisory Responsibilities Hires and trains telemarketers. Oversees the daily workflow and scheduling of telemarketing staff. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy. General Pre-requisites Excellent verbal and written communication skills. Excellent sales and customer service skills. Excellent interpersonal and negotiation skills. Strong supervisory and leadership skills with a proven ability to motivate and manage a team. Excellent organizational skills and attention to detail. Proficient with Microsoft Office Suite or related software to prepare reports and measure performance. Interested in a loan? Please feel free to contact us. We will get back to you within 1-2 business days. Schedule Consultation Our Products Personal Loan Business Loan Home Loan / LAP Auto Loan SME Need Help ? Please feel free to contact us. We will get back to you within 1-2 business days. Or just call us now 0674 2542670 [email protected] Contact Us

The Team Leader oversees the telemarketing division, managing lead generation and the sales process from suspects to contacts. They are responsible for monitoring call quality, establishing sales goals, and managing the performance and scheduling of the telemarketing staff.

Candidates must have at least three years of successful telemarketing experience and strong supervisory skills. Proficiency in Microsoft Office and excellent communication, negotiation, and organizational skills are required.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Telemarketing
• Sales Leadership
• Lead Generation
• Performance Monitoring
• Staff Training
• Customer Service
• Negotiation
• Microsoft Office Suite
• Reporting
• Conflict Resolution
• Workflow Management
• Sales Script Development

• Sales
• Management & Leadership
• Finance & Accounting
• Customer Service & Support

Expérience minimale

2+ ans

Postuler avant le

21 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level