Application Support Analyst
Offre en anglaisThe analyst will provide L2/L3 production support for API-based applications and manage external vendor API integrations. Responsibilities include troubleshooting integration issues and ensuring the timely resolution of production incidents.
- Hybride
- Toronto, ON
- Publié 28 août 2026
- Postuler avant le 27 sept. 2026
- 1 poste
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Résumé du poste
Role: Application Support Analyst Location: Toronto, Ontario || Hybrid Term: Contract Experience: 8-10 years Role Descriptions: We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents. Top 3 Required Skills: L2/L3 Production Support experience for enterprise applications and integrations. Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations. Bilingual communication skills (English & French). Top 3 Preferred Skills Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms. Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK. Banking/Financial Services domain experience. Experience 5+ years of application support experience, including API and integration support. Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts. Experience working with external vendors and third-party integrations.
Ce que vous ferez
The analyst will provide L2/L3 production support for API-based applications and manage external vendor API integrations. Responsibilities include troubleshooting integration issues and ensuring the timely resolution of production incidents.
Exigences
Candidates must be bilingual in English and French with 5-10 years of experience in enterprise application support and API troubleshooting. Proficiency with REST/SOAP, security concepts like OAuth/JWT, and API management tools is required.
Compétences indiquées
- SplunkSouhaitée
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- L2/L3 Production Support
- REST API
- SOAP API
- Bilingual English and French
- API Troubleshooting
- Vendor Integration
- Postman
- Swagger
- Apigee
- MuleSoft
- Splunk
- Dynatrace
- AppDynamics
- ELK Stack
- OAuth
- JWT
Domaines d’emploi
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Renseignements supplémentaires
- Expérience minimale
- 5+ ans
- Postuler avant le
- 27 sept. 2026
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Niveau d’expérience
- Mid-Senior level
- Mode de candidature
- La candidature directe est offerte