Collections Specialist

Join a Global Leader in Workforce Solutions – Net2Source Inc. Who We Are Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price. Job Title: Collection Agent / Customer Service Representative IV Location: Gatineau, QC (Hybrid) Duration: 12+ Months Contract - Possible Extension Pay Rate: CAD $27-29/hr on T4 Bilingual - French/English Responsibilities Contact customers regarding outstanding account balances. Negotiate payment arrangements while providing professional customer service. Respond to customer inquiries. Monitor customer accounts for outstanding commitments. Maintain accurate and up-to-date customer account records. Work closely with colleagues on matters related to non-payment, fraud, accounts transferred to collection agencies, and other collections activities. Apply collection policies, procedures, and best practices. Perform other related credit and collections duties. Required Qualifications Fluent in both French and English (spoken and written). Excellent verbal and written communication skills. Strong negotiation skills. Solution-oriented and resourceful. Strong analytical and organizational skills. Ability to multitask effectively. Team player with professional work ethic. Proficient with Microsoft Office. High school diploma or equivalent. Preferred Qualifications Minimum 3 years of accounts receivable collections experience is considered an asset. Knowledge of collection rules, access to information legislation, and privacy regulations is considered an asset. Work Schedule Monday to Friday 8:30 AM – 4:30 PM Hybrid Schedule: Onsite: Monday, Tuesday, Thursday Remote: Wednesday, Friday Why Work With Us? We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition America’s Most Honored Businesses (Top 10%) Fastest-Growing Staffing Firm by Staffing Industry Analysts INC 5000 List for Eight Consecutive Years Top 100 by Dallas Business Journal Spirit of Alliance Award by Agile1 Ready to Level Up Your Career? Click Apply Now and let’s make it happen.

The role involves contacting customers to negotiate payment arrangements for outstanding account balances and responding to inquiries. The specialist will maintain accurate account records and collaborate with colleagues on fraud and non-payment issues.

Candidates must be fluent in both French and English with strong negotiation and communication skills. A high school diploma is required, and at least 3 years of accounts receivable collections experience is preferred.

• Service à la clientèleSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingual French/English
• Debt Collection
• Negotiation
• Customer Service
• Accounts Receivable
• Microsoft Office
• Analytical Skills
• Organizational Skills
• Multitasking
• Communication Skills

• Finance & Accounting
• Customer Service & Support
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

3 jours par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte