Customer Service Representative

Job Title: Processing Center Advisor (Customer Service Representative) Location: Edmonton, AB Employment Type: Contract About the Role NetworkPedia is seeking a detail-oriented and client-focused Processing Center Advisor to support the delivery. This role involves reviewing applications, determining eligibility, resolving client inquiries, and helping families and childcare providers navigate program requirements and online services. The ideal candidate has strong customer service, analytical, documentation review, and problem-solving experience and is comfortable working in a high-volume environment. Key Responsibilities Review and process applications, renewals, and amendments according to established program policies. Review financial and supporting documentation to determine client eligibility. Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders. Research documentation, policies, and program information to resolve client issues. Investigate application, eligibility, payment, and system-related concerns. Help clients navigate online portals, services, and program processes. Maintain accurate records while protecting confidential and sensitive information. Manage multiple cases and priorities in a high-volume environment. Collaborate with internal and external stakeholders to support program delivery. Participate in training, testing, operational projects, and continuous improvement activities. Mandatory Skills & Qualifications High School Diploma/GED. Customer service and/or retail sales experience. Experience researching existing documentation to determine resolutions. Experience working in a fast-paced environment. Experience working in a complex environment requiring prioritization of multiple tasks. Strong analytical, problem-solving, organizational, verbal, and written communication skills. Ability to accurately review documentation and apply policies, procedures, and guidelines. Ability to handle sensitive and confidential information appropriately. Preferred Skills Relevant post-secondary education in Office Administration or a related area. 3+ years of experience navigating multiple systems/applications simultaneously. 2+ years of call center experience responding to client inquiries. 3+ years of experience in a position requiring strong analytical skills. 4+ years of directly relevant experience in a similar position. Government programs, benefits administration, eligibility assessment, case processing, or social services experience. About NetworkPedia NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve. As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability. How to Apply Apply directly via LinkedIn Easy Apply. All applications are routed to our central recruitment email: recruitment@networkpedia.com

The role involves reviewing applications and financial documentation to determine client eligibility for childcare programs. The advisor will resolve client inquiries via phone and email while helping users navigate online portals.

Candidates must have a high school diploma and experience in customer service, research, and fast-paced environments. Preferred qualifications include post-secondary education in office administration and experience with government benefits or social services.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Analytical Skills
• Documentation Review
• Problem Solving
• Case Management
• Eligibility Assessment
• Communication Skills
• Organization
• Confidentiality
• Call Center Operations
• Policy Application
• Research

• Customer Service & Support
• Government & Public Sector
• Social Services
• Administrative
• Education

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte