Administrative Support Assistant - ALP

Visit Website Administrative Support Assistant - ALP Advanced Leadership ProgramFull TimeEtobicoke, ON$22.72 CAD per hour Apply Now Position Title: Administrative Support Assistant - ALP Location: This position is primarily based at 295 The West Mall, suite 502, Etobicoke, ON, with the possibility of working at any of our other locations. Vacancy: New Vacancy number: ALP-0016 Number of openings: 1 Hourly rate: $22.72 Hours: 35 hours per week, Full-time, In- person, 9am - 5pm Classification: This is a full-time temporary position up to June 29, 2027. Reporting to: Manager, Advanced Leadership Program Application Deadline: August 3, 2026, 11:59pm EST Position Summary The Administrative Support Assistant is responsible for efficiently and accurately retrieving data, documents and forms from departmental practitioners and other personnel for online filing purposes. The assistant uses alphabetical and numerical systems to organize electronic records and documents. Checks paperwork, digital forms, and files, updating or correcting documentation as needed. Makes copies of paperwork for filing purposes or for distribution. The incumbent will work as part of the team assisting in the assembling of new and dormant files. In addition, the position is responsible for providing administrative support to staff, ensuring that there is always appropriate coverage at the front desk during working hours. When covering the front desk, the position assists answering enquiries on the phone and in person to new and existing clients, as well as providing general information in a warm professional manner always ensuring customer service satisfaction. Duties And Responsibilities File documents and assist with other office administration tasks like making copies and faxing. Assemble online client files by retrieving documentation from practitioners and managers. Prepare forms and enter client data in an error-free manner and maintain the databases. Assist with mail distribution both incoming and outgoing as well as ensure adequate supply of postage stamps for prompt delivery. Provide front desk coverage by answering telephone and walk-in queries, accurately and efficiently, by adhering to the agency’s customer service standards. The standards are defined as a level of quality service that meets or exceeds the expectations of the client according to the stated accountabilities for answering all inquiries. Book clients for Intake appointments, information sessions and workshops by collecting information to ensure appropriate service and to reduce overbooking. Maintain records of transactions and contacts with clients. In addition, enter and update client profiles into the organization’s database. Provide clients with reminder notice to the sessions to ensure their participation. Prepare and submit operational reports of file assembly to be presented to ALP Manager Actively listen to client issues and work with the team to address them and find resolution in a timely manner. Delivering of other duties/task as assigned by management Minimum Qualifications Community College diploma 1-2 year of experience in a community services environment or a related field Knowledge of community and government services Organizational skills to manage and coordinate resources Organized and tidy to maintain efficiency in the flow of information and an aesthetically pleasing work area Able to work under pressure with competing demands and duties within tight timelines Above average working knowledge of MS Office Suite including Word, Excel and Outlook and ability to provide computer troubleshooting Strong interpersonal skills, cultural sensitivity and awareness as well as political acuity in order to interact with people from diverse backgrounds and other stakeholders. Exceptional attention to detail, patience, language sensitivity, client sensitivity and mature judgment including managing confidentiality Well-developed communication (written and verbal) creative problem-solving skills Team player who is also able to take initiative Apply Now If you’re passionate about leveraging your skills to make a social impact, we’d love to hear from you! Submit your resume and cover letter on Collage. Newcomer Women’s Services Toronto is an equal opportunity employer and encourages applications from women, newcomers, and underrepresented groups. Note: Accommodations are available upon request for all aspects of the selection process. Please inform us of any needs in advance. Disclaimer: Artificial Intelligence (AI) tools will not be used in the screening, evaluation or selection of candidates. All applications are reviewed and assessed by our hiring team. Apply NowSee all open positions Powered by Collage

The role involves managing electronic records, retrieving data for filing, and maintaining client databases. Additionally, the assistant provides front desk coverage, handling inquiries and booking appointments for clients.

Candidates must have a Community College diploma and 1-2 years of experience in community services or a related field. Proficiency in MS Office and strong interpersonal skills for interacting with diverse populations are required.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Data Entry
• Electronic Filing
• Customer Service
• MS Office Suite
• Administrative Support
• Database Management
• Communication
• Problem-Solving
• Organization
• Interpersonal Skills
• Confidentiality
• Time Management

• Administrative
• Social Services
• Customer Service & Support

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Postuler avant le

9 août 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Niveau d’expérience

Entry level