Branch Manager

Job description: Operations Branch Manager (Downtown Vancouver) Company: Nexx MD Location: Downtown Vancouver, BC Job Type: Full-Time, Permanent Compensation: $70,000 per year + performance-based bonuses + benefits About Us Nexx MD is a premium, fast-growing medical aesthetics and longevity brand, recognized for delivering advanced cosmetic and preventive health services in a refined, patient-focused environment. As we expand into our downtown Vancouver flagship location, we are seeking a highly capable Operations Manager to lead execution, elevate patient experience, and drive performance across all aspects of the clinic. Position Overview The Operations Manager will oversee the full operational performance of the clinic, including staff management, patient experience, revenue optimization, and regulatory compliance. This is a senior leadership role requiring both strategic thinking and hands-on execution within a high-end cosmetic clinic environment. The ideal candidate MUST have substantial experience working in established cosmetic, medical aesthetics, or private aesthetic clinics in Canada and must understand the operational standards, patient expectations, and sales-driven nature of the Canadian cosmetic clinic industry. You will be responsible for ensuring that every aspect of the clinic operates at the highest standard, aligned with Nexx MD’s premium brand positioning. Key Responsibilities Operations & Performance • Oversee day-to-day clinic operations, ensuring efficiency, professionalism, and consistency • Monitor KPIs, revenue targets, and cost controls • Implement systems to improve workflow, patient flow, and overall productivity • Ensure smooth coordination between front desk, nurses, physicians, and aesthetic providers Team Leadership & HR • Recruit, train, and manage clinical and administrative staff • Conduct weekly performance reviews and ongoing staff development • Maintain a high-performance, service-oriented culture consistent with luxury cosmetic clinics • Ensure staff presentation, professionalism, and patient interaction standards are maintained at all times Patient Experience • Ensure exceptional, concierge-level patient experience from first contact to follow-up • Oversee front desk operations, consultations, and service delivery standards • Handle escalations professionally and ensure high patient satisfaction and retention • Understand the expectations and service standards typical within premium cosmetic clinics in Canada Sales & Growth • Drive revenue through packages, memberships, skincare, injectables, and service optimization • Work closely with marketing to improve lead conversion and retention • Track and improve booking efficiency and sales performance • Support growth initiatives and expansion strategies Compliance & Administration • Ensure compliance with all applicable BC healthcare and clinic regulations • Oversee scheduling, reporting, inventory management, and operational documentation • Maintain clinic standards, cleanliness, organization, and presentation at all times Qualifications • Minimum 5–10 years of experience working in cosmetic clinics, medical aesthetics clinics, or private aesthetic clinics in Canada REQUIRED • Minimum 3 years in a leadership or management role within a cosmetic or medical aesthetics clinic in Canada REQUIRED • Candidates without direct cosmetic clinic experience in Canada will not be considered • Strong understanding of Canadian cosmetic clinic operations, patient expectations, and sales processes • Strong understanding of Vancouver/BC healthcare and clinic regulations • Proven experience in team management, sales performance, and clinic operations scaling • Exceptional communication, leadership, and organizational skills • Ability to work on-site full-time (this is not a remote role) What We Offer • Competitive base salary with strong performance incentives • Extended health and dental benefits • Career growth into senior leadership roles • High-end, professional work environment • Opportunity to be part of a rapidly expanding premium brand Additional Requirements • Full-time, in-person role based in Downtown Vancouver • Must be legally eligible to work in Canada • Must demonstrate strong alignment with luxury cosmetic clinic and patient service standards Job Types: Full-time, Permanent Benefits: • Company events • Dental care • Extended health care • On-site gym • Store discount Work Location: In person

The Operations Manager oversees day-to-day clinic performance, including staff management, revenue optimization, and regulatory compliance. They are responsible for ensuring a premium, concierge-level patient experience and driving growth through service optimization and sales.

Candidates must have 5-10 years of experience in Canadian cosmetic or medical aesthetics clinics, with at least 3 years in a leadership role. Strong knowledge of BC healthcare regulations and a proven track record in scaling clinic operations are required.

• Company events • Dental care • Extended health care • On-site gym • Store discount

• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Clinic Operations
• Staff Management
• Patient Experience
• Revenue Optimization
• Regulatory Compliance
• KPI Monitoring
• Recruitment
• Performance Reviews
• Sales Performance
• Inventory Management
• Lead Conversion
• Strategic Planning
• Concierge-level Service
• Healthcare Regulations
• Team Leadership
• Workflow Improvement

• Management & Leadership
• Healthcare
• Sales
• Customer Service & Support
• Administrative

Expérience minimale

5+ ans

Postuler avant le

20 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte