Care Navigator

Résumé du poste

Act as the first point of contact for patients to help them access the most appropriate clinician or support service. Ensure patients receive timely care while managing practice resources effectively.

Détails du poste

An exciting opportunity has arisen for an enthusiastic, organised and patient focussed individual to join the team at Mallaig & Arisaig Medical Practice as a Care Navigator/Receptionist. Mallaig & Arisaig Medical Practice serves a population of approx. 1800 patients and provides a high quality, person centred service to the local community. The Practice is located in Scotland’s stunning west coast, offering an exceptional quality of life with easy access to beautiful beaches, mountains, islands and outdoor activities. The Practice is supported by a dedicated, multi-disciplinary team committed to delivering safe, effective and compassionate care to our patients. As part of the Care Navigator/Receptionist Team you will be the first point of contact for patients, helping them access the most appropriate service, clinician or support for their needs. You will play a vital role in ensuring that patients receive timely care and that Practice resources are used effectively. Informal enquiries to Fiona Ball, Practice Manager: [email protected] or Ashleigh Hoagland, IT/Admin Lead: [email protected] Please be aware that this post is not eligible for Visa Sponsorship. NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society. Additional Information For Candidates Please note that this vacancy may close before the advertised closing date if a high number of applications are received. Early application is therefore advised. Please ensure the address on your application form reflects your current place of residence for your present workplace and can be verified through your identification documents. Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig. You should apply for this post by completing the application process on Jobtrain. DO NOT upload a CV as this will not be used for short listing purposes Posts close at midnight on the indicated date For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/ To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/ Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain Once you have submitted your application form you will be unable to make any amendments Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute. We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy. Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values. Care and compassion Dignity and respect Openness, honesty and responsibility Quality and teamwork

Ce que vous ferez

Act as the first point of contact for patients to help them access the most appropriate clinician or support service. Ensure patients receive timely care while managing practice resources effectively.

Exigences

Seeking an enthusiastic, organized, and patient-focused individual. Candidates must be eligible to work in the UK as visa sponsorship is not provided.

Compétences indiquées

• Soins cliniques · Souhaitée
• Sens de l’organisation · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Patient Care
• Care Navigation
• Reception
• Organization
• Communication
• Patient Triage
• Administration

Domaines d’emploi

• Healthcare
• Administrative
• Customer Service & Support
• Government & Public Sector