Client Coordinator

Company Description We're building a new kind of healthcare. Proactive, personalized, and built around the individual. Through a digital-first experience, at-home health testing, and personalized care, we give Canadians clear, early insight into their health and the support they need to actually act on it. No noise, no medical jargon. Just meaningful data, thoughtful design, and a product people trust.We're an early-stage company moving fast, backed by leading Canadian investors including Golden Ventures, Version One, and Garage Capital, alongside operators from Shopify, Uber, and Wattpad.As we scale, we're looking for a client coordinator who thrives at the intersection of relationship building, sales, and exceptional client experience. This role is central to our growth. You'll be a trusted guide for prospective and existing clients as they navigate their journey with NiaHealth. Role Description Sales and growth →Own inbound sales. Take booked sales calls, respond to warm leads, and close accounts over SMS, calls, and email in Intercom, keeping conversations properly tagged. Our sales today are fully inbound: people who booked time because they want to learn more. →Confidently pitch NiaHealth's offerings and field client questions about our testing services. →Manage inbound social media comments and DMs from our community. →Collaborate with leadership on sales strategy and CRM development. →Support selling and upselling as we work toward the team's goal of more than 15% month over month growth in D2C sales. Qualifications Based in Canada (required for PHI compliance). Bilingual in English and French (required). 1 to 2 years of experience in customer service, CX, or account management. Internships count. Strong written and verbal communication skills. Proven ability to manage competing priorities with resilience, attention to detail, and independence. Comfort with sales: pitching, follow-up, and closing. High agency, adaptable, and eager to earn more responsibility over time, while being genuinely happy doing the unglamorous parts of the job well.

The role focuses on owning inbound sales by managing leads via SMS, calls, and email to close accounts. Additionally, the coordinator will manage social media community interactions and collaborate on sales strategies to drive D2C growth.

Candidates must be based in Canada and be bilingual in English and French. They require 1 to 2 years of experience in customer service or account management and a strong comfort level with sales pitching and closing.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Inbound Sales
• Client Relationship Management
• Customer Experience
• Bilingual English and French
• Account Management
• CRM Development
• Pitching
• Closing
• Intercom
• Social Media Management

• Sales
• Customer Service & Support
• Healthcare
• Administrative

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte