Customer Delivery Manager

Job Description We are seeking a talented and experienced Customer Delivery Manager to join our NI S&D CD NAM CD T-Mobile Program (L05) department. In this role, you will be responsible for overseeing the end-to-end delivery of network projects, ensuring timely and successful implementation. Your expertise in program management, coupled with your knowledge of Nokia's NI products, will be instrumental in driving customer satisfaction and maintaining strong relationships with our Open Access customers. How You Will Contribute And What You Will Learn Manage and lead large-scale network delivery projects for Open Access customers, ensuring timely and efficient execution. Coordinate and collaborate with cross-functional teams, including hardware, services, and business units, to achieve project goals. Maintain a deep understanding of Nokia's NI products, including FWA, IP, and Optical solutions, and their application in network deployments. Navigate and optimize Nokia's internal processes for ordering, delivery, and invoicing, ensuring smooth operations. Develop and maintain strong executive-level communication skills to effectively engage with T-Mobile stakeholders. Proactively identify and mitigate potential risks and challenges throughout the project lifecycle. Ensure compliance with project timelines, budgets, and quality standards, reporting progress to relevant stakeholders. Foster a collaborative and innovative work environment, encouraging continuous improvement in project delivery. Stay updated with industry trends and advancements in network technologies to enhance project outcomes. Key Skills And Experience You have: 3-5 years of experience in program management for large customer network projects, with a focus on hardware and services delivery. Strong knowledge of Nokia's NI products, particularly FWA, IP, and Optical solutions, is highly preferred. Excellent understanding of Nokia's internal processes, including ordering, delivery, and invoicing procedures. Proven ability to communicate effectively with executive-level stakeholders and build strong customer relationships. Experience working across multiple business units and a track record of successful cross-functional collaboration. PMI certification is an advantage, demonstrating a commitment to project management best practices. Proficiency in MS Office Suite, with a good working knowledge of Power BI for data analysis and reporting. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Strong problem-solving abilities and a proactive approach to identifying and resolving issues. A results-driven mindset, with a passion for delivering exceptional customer experiences. About Us Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia . About The Team Some of our benefits in US : Corporate Retirement Savings Plan Health and dental benefits Short-term disability, and long-term disability Life insurance, and AD&D – Company paid 2x base pay Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) Paid time off for holidays and Vacation Employee Stock Purchase Plan Tuition Assistance Plan Adoption assistance Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role. All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Oversee the end-to-end delivery of network projects, ensuring timely and successful implementation. Manage and lead large-scale network delivery projects for Open Access customers, coordinating with cross-functional teams.

Candidates should have 3-5 years of experience in program management for large customer network projects, with strong knowledge of Nokia's NI products. Excellent communication skills and a results-driven mindset are essential.

• Corporate Retirement Savings Plan • Health And Dental Benefits • Short-Term Disability • Long-Term Disability • Life Insurance • AD&D – Company Paid 2x Base Pay • Optional Or Supplemental Life And AD&D Insurance • Paid Time Off For Holidays And Vacation • Employee Stock Purchase Plan • Tuition Assistance Plan • Adoption Assistance • Employee Assistance Program/Work Life Resource Program

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Program Management
• Network Delivery
• Cross-Functional Collaboration
• Nokia NI Products
• FWA
• IP
• Optical Solutions
• Communication Skills
• Customer Relationships
• Problem-Solving
• Organizational Skills
• Time Management
• Data Analysis
• MS Office Suite
• Project Management Best Practices
• Risk Management

Expérience minimale

2+ ans

Postuler avant le

14 août 2026