Customer Service Representative (Casual) (3) (NU 29.26)

Scope of Position: To provide high quality, friendly, convenient, accessible and efficient service by delivering a wide range of information and transactional services. The incumbent(s) will be required to perform a variety of switchboard, reception, administration and customer-focused activities at various locations operated by the County, as required. Position Description: Act as a general ambassador for Norfolk County, providing assistance to customers accessing a wide range of municipal services. Provide information and services in response to customer inquiries via phone, email, or in person. Provide property tax services including processing tax payments, issuing receipts, providing forms, answering inquiries relating to billing, collection and penalty and interest procedures. Provide license issuance for lottery licenses, municipal licences, marriage licenses, burial permits and dog tags. To provide collection and issuance of permits, fees and fines including burn permits, building permit fees, planning application fees, rental fees, parking and by-law fines etc. Act as Deputy Division Registrar for the issuance of Marriage Licenses and Death Certificates. To operate a point of sale terminal to process complete payment transactions including receiving money, making change, issuing and balancing receipts, preparing documentation and making bank deposits. To maintain a strong knowledge of County services, service issues, department/division structures and responsibilities as well as a general knowledge of provincial and federal government services. To provide records management assistance and related administrative duties including but not limited to routine correspondence, incoming and outgoing mail and courier, coordinated advertising program and billboard signage requests, asset management tracking, promotional materials for front counter use and new resident packages. Communicate appropriate information and/or instructions to departments and field personnel using client relationship management software and/or Work Orders/SharePoint, email and telephone. Redirect inquiries of a more complicated nature to the appropriate area for technical expertise to ensure customer satisfaction. To open and close front-counter facilities, maintain security and report maintenance deficiencies as required. To perform other duties as assigned. Knowledge and Experience: Minimum two (2) year diploma in public administration, business, office administration or related fields Plus a minimum of 2 years current related customer service experience Knowledge of point of sale and switchboard operations would be considered an asset. Experience with municipal government and a broad understanding of the services offered by all levels of government would be considered an asset Skills and Abilities: Good broad-based knowledge of municipal operations and services. Proven customer service, public relations and interpersonal skills. Excellent oral communication skills. Demonstrated ability to work independently with minimum supervision and as part of team with a high degree of accuracy and flexibility. Good organizational skills with ability to work under pressure, listen effectively and deal with emotionally charged situations. Excellent interpersonal and conflict resolution skills, demonstrated tact and professionalism in dealing with the public and staff. Ability to maintain confidentiality of sensitive information. Developed understanding of business accounting concepts. Ability to work with figures and balance cash transactions. Valid Ontario driver’s license and access to a reliable vehicle. Computer expertise in Microsoft Office Suite, including Word, Excel and Outlook. Knowledge of department specific software including Diamond/Great Plains would be considered an asset. Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act. Posting #: NU 29.26 Position: Customer Service Representative Number of vacancies: 3 Job Code: 5SSCSC Status: Casual Employee Group: Non-Union Salary: $28.59 per hour Division: Corporate Services Department: Customer Service and Communications Reports To: Manager, Accessibility and Customer Experience Location: Multiple locations operated by Norfolk County, including but not limited to: Simcoe, Delhi, Transfer Stations (Simcoe and South Walsingham), Health and Social Services locations (Caledonia, Dunnville) Simcoe Recreation Center. Hours of Work: Flexibility to work varying shifts, including weekends. Posting Period: July 30, 2026 – August 13, 2026 How to Apply: Follow the link below via Google Chrome or Microsoft Edge for the application process: · Ensure the file extension for your resume document is .doc, .docx or .pdf · If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file. Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance. Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

The incumbent will provide high-quality customer service by managing switchboard, reception, and administrative tasks across various municipal locations. Responsibilities include processing payments, issuing licenses and permits, and maintaining accurate records while acting as a general ambassador for the County.

Candidates must possess a minimum two-year diploma in public administration, business, or office administration, along with at least two years of related customer service experience. Proficiency in Microsoft Office and the ability to handle cash transactions and emotionally charged situations are essential.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Public relations
• Interpersonal skills
• Oral communication
• Conflict resolution
• Cash handling
• Point of sale operations
• Records management
• Microsoft Office Suite
• Administrative support
• Switchboard operations
• Professionalism
• Organizational skills
• Attention to detail
• Data entry
• Promotional Materials
• Tactfulness
• Office Administration
• Organizational Skills
• Issuing Receipts
• Administrative Functions
• Valid Driver's License
• Microsoft Excel
• Accounting
• Asset Management
• Deposit Accounts
• Billboards
• Billing
• Customer Relationship Management
• Social Work
• Customer Service
• Communication
• Public Relations
• Confidentiality
• Conflict Resolution
• Corporate Services
• Death Certificates
• Records Management
• Occupational Safety And Health
• Public Administration
• Interpersonal Communications
• Microsoft Outlook
• Microsoft Office
• Operations
• Planning Permission
• Point Of Sale
• Property Tax
• Microsoft SharePoint
• Verbal Communication Skills
• Switchboard Operator

• Customer Service & Support
• Government & Public Sector
• Administrative
• Finance & Accounting
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine