Customer Service Representative - Recreation (PPT) (CUPE 62.26)

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential. As one of Ontario's largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you'll find endless opportunities to grow your skills, expand your ideas, and shape your career. As a Customer Service Representative - Recreation, you'll welcome and support residents by handling program registrations, facility bookings, and daily inquiries. Your organized, customer‑focused work will help deliver smooth, positive experiences across Norfolk County's recreation centres, ensuring community members feel supported, informed, and engaged in their recreation activities. Big vision. Real opportunities. Unlimited potential. That's Norfolk. Duties and Responsibilities: Ensure public is greeted in a prompt, professional and service-oriented manner and the County's standards for customer contact and telephone protocol are not only met but also exceeded Greet customers, respond to telephone, email, social media and counter inquiries Problem solve and handle customer complaints in a mature, calm and professional manner; escalate/refer inquiries as appropriate Provide support for customers using the online registration system Update and maintain client data base as needed Process program registrations, maintain customer memberships, book and attend participants into classes and programs, process all drop-ins and point of sale requests and issue necessary receipts Process facility booking inquiries and manage allocation of rental space within the Simcoe Recreation Centre including, multi-purpose floor, pool and meeting rooms Monitor customer accounts to ensure collection of outstanding balances are followed up with on a regular basis Provide back up to the Facility Booking Clerk for the booking of all County Recreation facilities and following up on rental inquiries Monitor and process online facility booking requests when Facility Booking Clerk is unavailable Process Gear Shop Rentals and manage concession inventory Maintain a busy phone and email system in a courteous, timely manner Receive, sort, prepare and disperse mail for distribution internally and externally Manage inventory of office supplies for the department; including responsible for office supply vendor ordering, receiving of supplies and distributing to proper staff members Maintain/consolidate daily deposits for all locations utilizing Xplor Recreation system; maintain and process post-dated payments on a daily basis, balance, reconcile and prepare bank deposits Maintain office equipment (copiers, printers, laminating machines, etc.) ensuring it is in good working order on a daily basis; contacting IT or maintenance support when required Maintain program listings/schedules for marketing/advertising purposes Monitor use of lifts in facility and assist customers who are having difficulty in operating Provide first aid and attend to emergency situations when needed Assist in the consolidation of information to complete the annual Municipal Performance Measures Program as well as department specific statistics and reporting requirements Act as Deputy Division Registrar for the issuance of burial permits as delegated by the Legislative Services Department. Perform other duties as assigned Requirements Knowledge and Experience: Grade 12 graduation with a post-secondary diploma in Business/Office Administration, Customer Service/Hospitality, Recreation & Leisure, or related discipline Over one year experience in customer service/public relations and working effectively within a team environment Basic First Aid & CPR/AED required Skills and Abilities: Knowledge of the Recreation Departments programs and operations Broad-based knowledge of the County's municipal operations and services is an asset Working Knowledge in the use of Microsoft Office Suite and demonstrated comfort level with Microsoft Teams and the Internet Previous experience with Recreation Management Systems, Xplor Recreation (PerfectMind), or similar is preferred Experience with municipal software including Enterprise Resource Planning, Customer Relationship Management systems, and Great Plains considered an asset General knowledge of accounting principles and a strong comfort level with completing financial transactions Ability to effectively communicate both verbally and in writing Ability to multi task under pressure, prioritize work tasks, problem solve and demonstrate attention to detail in order to meet customer service standards and deadlines Outstanding customer service skills with an ability to maintain composure regardless of the demands of the environment Excellent interpersonal, public relations, negotiating, organization, analytical and problem/complaint resolution skills Valid Ontario driver's license and access to a reliable vehicle Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act Benefits Posting #: CUPE 62.26 Position: Customer Service Representative - Recreation Position Code: 3RCCSR Status: Permanent Part Time Number of Vacancies: 1 Employee Group: CUPE Local 4700 Wage: $24.27 - $30.31 per hour Hours Worked per Week: up to 24 Note: Hours of work may include mornings, afternoons, evenings and weekends, subject to operational requirements Division: Community and Development Services Department: Parks, Recreation and Culture Reports to: Supervisor, Recreation Services Location: Simcoe, ON Posting Period: August 6, 2026 - August 19, 2026 How to Apply: Ensure the file extension for your resume document is .doc, .docx or .pdf If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance. The Corporation of Norfolk County does not use Artificial Intelligence for the purpose of screening, assessing, or the selection of candidates. Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education. Thank you for your interest in this position. Only those to be interviewed will be contacted.

The representative handles program registrations, facility bookings, and general inquiries to ensure a positive customer experience at recreation centres. Responsibilities include managing client databases, processing payments, and providing administrative support for the department.

Candidates must have a Grade 12 diploma and a post-secondary credential in a related field, along with over one year of customer service experience. Valid First Aid and CPR/AED certifications and a valid Ontario driver's license are required.

• Service à la clientèleSouhaitée
• Premiers soinsSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• Saisie de donnéesSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Public Relations
• Microsoft Office Suite
• Microsoft Teams
• Xplor Recreation
• Financial Transactions
• Problem Solving
• Conflict Resolution
• Organization
• Multi-tasking
• First Aid
• CPR/AED
• Written Communication
• Verbal Communication
• Data Entry
• Inventory Management

• Sports & Recreation
• Customer Service & Support
• Government & Public Sector
• Administrative
• Hospitality

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

2 févr. 2027

Langue de l’offre

anglais

Heures de travail

24 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte