I.T. Support Technician (PFT) (1) (CUPE 67.26)

Résumé du poste

The I.T. Support Technician is responsible for installing, maintaining, and supporting corporate workstations, software, and voice communication systems. They also provide technical guidance to users, manage vendor relationships, and assist in the development of IT policies and procedures.

Détails du poste

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential. As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career. As the I.T. Support Technician, you will keep Norfolk County’s technology running smoothly by installing, maintaining, and supporting workstations, software, and communication systems. You’ll provide hands‑on technical help, guide users, and ensure reliable, effective IT services that enable staff to work efficiently. Big vision. Real opportunities. Unlimited potential. That’s Norfolk. Duties and Responsibilities: Installation, maintenance and support of County workstations and peripherals Administer and/or provide hardware and software support to Corporate users Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users Research, develop and implement approved training plans for Corporate Standard Software Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies Assist in the development of policies and procedures related to information technology Provide backup support for all information technology functions Monitor web page administration and act as coordinator between departments and vendors Promote effective and appropriate use of information technology Provide progress reports at meetings Keep current on changes and innovative technology developments Perform other duties as assigned Knowledge and Experience: Three (3) year post-secondary diploma in computer science, technology studies, or related field Four (4) years’ relevant experience to be familiar with scope of position Skills and Abilities: Valid Ontario driver’s license and access to a reliable vehicle. Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act Computer expertise in corporate standard software and department specific software to data search and entry and to create and modify word processed documents Posting #: CUPE 67.26 Position: I.T. Support Technician Position Code: 5ISWSR Status: Permanent Full Time (35 hours per week) Number of Vacancies: 1 Employee Group: CUPE Local 4700 Wage: $32.87 - $41.09 per hour Division: Corporate Services Department: Information Technology Reports to: Manager, I.T. Operations Location: Simcoe, Ontario (in office work including off-site work at locations supported by Norfolk County based on operational requirements of the role) Posting Period: Septebmer 18, 2026 - October 1, 2026 How to Apply: Ensure the file extension for your resume document is .doc, .docx or .pdf If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file. Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance. The Corporation of Norfolk County does not use Artificial Intelligence for the purpose of screening, assessing, or the selection of candidates. Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education. Thank you for your interest in this position. Only those to be interviewed will be contacted.

Ce que vous ferez

The I.T. Support Technician is responsible for installing, maintaining, and supporting corporate workstations, software, and voice communication systems. They also provide technical guidance to users, manage vendor relationships, and assist in the development of IT policies and procedures.

Exigences

Candidates must possess a three-year post-secondary diploma in computer science or a related field. Additionally, four years of relevant experience and a valid Ontario driver's license are required.

Compétences indiquées

• Policy development · Souhaitée
• Administrative Support · Souhaitée
• Vendor Coordination · Souhaitée
• Documentation · Souhaitée
• Troubleshooting · Souhaitée
• Saisie de données · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hardware support
• Software support
• Workstation installation
• Voice communication systems
• Technical support
• Training plan development
• Administrative support
• Vendor coordination
• Web page administration
• Policy development
• Troubleshooting
• Data entry
• Documentation
• Occupational health and safety
• IT Service Management
• Invoicing
• Planning
• Operations
• Innovation
• Artificial Intelligence
• Information Technology
• Research
• Occupational Safety And Health
• Computer Science
• Administrative Support
• Valid Driver's License
• Productivity Improvement
• Peripheral Devices
• Progress Reporting
• Corporate Services
• File Extension
• Voice Chat

Domaines d’emploi

• Technology
• Government & Public Sector
• Customer Service & Support
• Administrative
• IT Support Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists