Service Administrator

Résumé du poste

The Service Administrator is responsible for processing service orders, managing technician data, and ensuring accurate invoicing. They also act as a liaison between customers and the service department to maintain documentation and resolve service-related inquiries.

Détails du poste

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.Ready to take the next step in your career?Your new opportunity might be right here.We are looking for a Service Administrator to join our Service team in Kitchener.What's the challenge? What do we expect from you? What will you find here? SUMMARY The Service Administrator needs to be productive in a safe, effective, organized and accurate manner. The candidate is a highly motivated team player who ensures Nors surpasses our customer’s expectations by completing the duties required in a professional and timely manner Expected Salary range (gross/annual) $55,000 to $65,000 per year DUTIES AND RESPONSIBILITIES: • Emphasis on providing a superior customer service experience; • Emphasis on the implementation of a “customer service, customer focused” philosophy, within the department. • Entering and processing Service orders from Shop and Field Service staff; Enter technician data for invoicing and purchase orders, help service Manager and Technicians.• Prepare service orders for Service Supervisor to review and approval within targeted timeframe; the teams check the service orders to see if the warranty is covered or not• Ensure customer accounts are in good standing before processing a Service order for assignment; work with the accounting department to see if the accounts are blocked or not, if blocked it is the accounting department that manages the situation; • Entering quotations, and various other documents; Verification of all information entered for the proper functioning of the billing• Liaison with customers for Service work; follow up with customers and all the related paper work• Maintain Service Dept. documentation; Classify documents for easy retrieval when needed• Perform other duties and projects as assigned by the Service Supervisor/Branch Manager.; CORE COMPETENCIES: Try to solve problems as soon as possible Manage priorities Excellent written and oral communication skills Proficient with time management skills Computer literate with Microsoft software, email Prior experience is considered an asset. Organization To be attentive to the customer's needs Multitasking EDUCATION/TRAINING: Post-secondary education or Office Administrator diploma HEALTH AND SAFETY It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities. Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

Ce que vous ferez

The Service Administrator is responsible for processing service orders, managing technician data, and ensuring accurate invoicing. They also act as a liaison between customers and the service department to maintain documentation and resolve service-related inquiries.

Exigences

Candidates must possess post-secondary education or an Office Administrator diploma. Proficiency in Microsoft software and strong organizational and communication skills are required for this role.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Souci du détail · Souhaitée
• Multitasking · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée
• invoicing · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Data entry
• Invoicing
• Purchase orders
• Time management
• Microsoft software
• Communication skills
• Problem solving
• Multitasking
• Organization
• Documentation management
• Attention to detail
• Workplace Inclusivity
• Self-Motivation
• Accounting
• Billing
• Customer Service
• Computer Literacy
• Field Service Management
• Microsoft Software
• Time Management
• Verbal Communication Skills

Domaines d’emploi

• Administrative
• Customer Service & Support
• Finance & Accounting
• Service Administrator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive